Sun Life Looking for People Operations Specialist at Toronto, ON Full Time

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues – experts in their fields – who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients – who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

The People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda.

This role will initially be focussed on Talent Acquisition Operations support functions, with the opportunity to cross-train on other functions over time.

What will you do?

Employee Transaction Processing / Operations

• Monitor and manage intake volumes, ensuring all cases and transactions are properly assigned and responded to (and resolved) in a timely manner.

• Execute Workforce Operations, Benefits Operations, Talent Acquisition Operations, Payroll Operations, Compensation Operations, Leave Management Operations transactions in Workday and ADP GlobalView

• Ensure in-depth understanding and familiarity with regional and Business Unit-specific nuances of service delivery.

• Escalate complex inquiries and transactions to appropriate tiers / teams.

• Coach employees and managers on self-service transactions and HR Operations portal navigation, as applicable

Inquiry Management Escalations

• Provide functional support for escalated inquiries from AskHR.

Case Management

• Log and track inquiries in Case Management tool

• Ensure closed-loop process to manage, escalate and resolve cases.

• Provide and maintain procedures and processes for case escalation.

• Adhere to defined SLAs and performance agreements.

• Escalate cases per appropriate procedures.

Policy / Procedure Interpretation

• Interpret policies and procedures and provide assistance for escalation of sensitive issues and / or policy exceptions within Sun Life

• Ensure documentation of policies and procedures are available/ accessible.

Continuous Improvement

• Suggest methods to update, simplify, and enhance Inquiry Management processes, procedures, and technologies.

What do you need to succeed?

• General HR Expertise

• Customer Service / Centricity

• Attention to Detail

• Business Acumen

• Problem Solving / Conflict Resolution

• Analytical Thinking

• Effective Communication (written and verbal)

• Relationship / Stakeholder Management

• Operational Excellence

• Multi-tasking & Time Management

Assets

• Experience in an operational / production environment

• Experience with Payroll Administration

• Experience and/or post-secondary education with a focus on Human Resources

What’s in it for you?

• Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives

• A friendly, collaborative and inclusive culture

• We’re honoured to be recognized as a 2022 Best Workplaces in Canada by Great Place to Work® Canada

• Flexible Benefits from the day you join to meet the needs of you and your family

• Pension, stock and savings programs to help build and enhance your future financial security

• Wellness programs that support the three pillars of your health – mental, physical and financial

#LI-Hybrid

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected]

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

44,000/44 000 – 71,700/71 700

Job Category:

Human Resources

Posting End Date:

18/03/2023