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Sundays Company is a direct-to-consumer, online-first furniture start-up based out of Vancouver, BC. We’re a young company with big plans so we’re looking for talented and driven individuals to grow with us!
Reporting to the Logistics Supervisor, the Logistics Coordinator is responsible for order entry, inventory tracking, order timing and delay follow ups as well as facilitating returns, exchanges and claims.
You are organized, detail oriented, a strong problem solver, authentic and customer centric.
DUTIES & RESPONSIBILITIES:
- Coordinate and communicate delivery schedules with customers
- Management of Proof of Delivery and carrier invoices
- Interact with Intermodal/LTL Consolidation teams to identify and resolve issues
- Communicate with sales and customer care teams to improve the delivery of our services
- Work closely with carriers to ensure effective execution of goods transportation.
- Organize and maintain hard copy and electronic documentation supporting order fulfillment, distribution, pricing and contractual obligations
- Prepare and update monthly logistics schedule to ensure deliveries to production locations
- Handling general customer inquiries regarding product information, order change requests and customer order follow-ups through chat, email & phone communication
QUALIFICATIONS & REQUIREMENTS:
- 2 + years in e-commerce (Logistics or Customer Care)
- Excellent written and verbal communication skills in English
- Highly organized with the ability to prioritize tasks with great attention to detail
- Logistics and/or distribution experience is an asset
- Team player with an upbeat and helpful attitude
- Enjoys the challenge of multi-tasking in a high-pressure environment
- High school diploma required
- Intermediate to advanced computer skills including Microsoft Excel, Outlook and Word, navigating the web, ability to type 50+ wpm
- Schedule flexibility. Must be available to work Monday – Friday 9am – 5pm with the possibility of switching to an evening & weekend schedule if we extend our business hours in the future.
WHAT WE OFFER:
- Be a part of a fast-paced, exciting new business.
- Comprehensive benefits plan (health, dental, vision).
- Generous product discounts.
- Free weekly classes at Ride Cycle Club.
- Kitchen stocked with coffee and tea and fresh fruit.
- Modern, casual, and open office with views of downtown Vancouver and mountains.
- Professional development opportunities.
- Hybrid model of work from home & office (office location is on Glen Drive in East Vancouver).
We appreciate hearing from all candidates, however, only those under consideration will be contacted. Sundays is proud to be an equal opportunity employer who is committed to inclusive hiring practices.
*Health and Safety is top priority at Sundays. All employees must be double vaccinated against Covid-19 prior as a condition of employment
Job Type: Full-time
