The Patient Care Manager (PCM) is responsible for the new Ambulatory Care Centre (ACC) in the Hurvitz Brain Sciences Program (HBSP) and supporting the overall HBSP transition of ambulatory services to a new facility. This includes responsibility for leadership and support to the governance structure for the new facility, stakeholder engagement, operational and relocation readiness planning. The PCM will develop and manage complex project plans, partner with multi-functional teams to create new models of care. This involves developing operating plans, policies/procedures and workflows. The PCM leads and collaborates with the interprofessional team and support staff to deliver innovative services, deliver on timelines, achieve operational efficiency, develop a high-performing team and a positive working environment. The PCM ensures that the voice of patients and families are embedded in plans to deliver excellent patient care and experience. Responsible for recruitment, training and performance management of ACC staff, and to develop and implement work standards and performance targets. Directs the collection, analysis and interpretation of information in order to monitor and evaluate performance objectives
Qualifications/Skills
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