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Position Overview:
Swish Maintenance Limited is currently looking for a Service Technician. The role of the Service Technician is to maintain customer satisfaction by ensuring timely equipment service including but not limited to emergency repairs, planned maintenance, pre-and post-delivery inspections, training and general customer service as it pertains to equipment service. Previous experience is an asset, not required, we are committed to the learning and development of the right team members!
Swish Maintenance Limited is currently looking for a Service Technician. The role of the Service Technician is to maintain customer satisfaction by ensuring timely equipment service including but not limited to emergency repairs, planned maintenance, pre-and post-delivery inspections, training and general customer service as it pertains to equipment service. Previous experience is an asset, not required, we are committed to the learning and development of the right team members!
Duties & Responsibilities:
- Servicing and repairing industrial and commercial equipment (small motors) including electrical problems in house and on-site
- Involved with inventory control of replacement parts and equipment
- Proactive for care, maintenance, stocking and general housekeeping of service van
- Responsible to complete all scheduled service calls based on service procedures
- Assist with any Industrial equipment demonstrations/rentals required by sales, staff, management or customers
- Accountable for hours and paperwork spent on outside or in house service calls
- Participate in reducing customer down time through Planned Maintenance Agreement sales
- Assist, when required, with all service related inquiries
- Report any injuries incurred in-house or off-site while performing service-related duties
- May be required to perform after hours’/weekend emergency Industrial Service repairs
- Reports to Branch Manager
Working Conditions:
- Conditions may cause some stress or physical discomfort due to exposure to:
- Repetitive lifting -Temperature variations
- Time constraints -Moving product more than 50 lbs.
- Moderate intensity activities add up to an average of four to six hours a day
- High intensity physical activities add up to and average of four to six hours a day
- Travel required
Qualifications:Experience:
- Class A Mechanic license
- Clean Drivers abstract
- Commercial level of acquired technical/mechanical knowledge such as small engine or automotive technician.
- WHMIS and TDG training required (company will provide training)
- Good organizational skills and clerical abilities as you will be responsible for maintaining a fully stocked parts department.
- Ability to handle powered machinery
- Ability to do basic math, problem solve
- Unique problems are passed to Operations Lead or Service Manager
- Interpersonal skills to communicate with customers, staff and suppliers in a pleasant and professional manner
- Motor skills to operate computer, Custom software, phones, debit and interac machines
- Minimum of 2 years’ motor and electrical experience
Education:
- Minimum High School Diploma
As part of the Swish family you will receive;
- Learning & Development Opportunities
- Extended Health & Dental Care
- Employee Assistance program
- RRSP & DPSP
- Competitive Commission Incentive
- Paid time off
Swish is an equal opportunity employer, offering an above average compensation and benefit package, as well as excellent opportunities for professional development and advancement with a growing CANADIAN company.
Swish Maintenance Limited is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Should any applicant require accommodation through the recruitment and selection process, please inform Human Resources.
