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Operations Control Centre Coordinator – YYZ
- 2213845
Primary LocationNorth America-CA-Toronto-Toronto Pearson International Airport (YYZ)
ScheduleFull-time
Unposting DateJan 18, 2023, 10:59:00 PM
OrganizationGround Handling
Role & Function
The Operations Control Centre Coordinator is responsible for the daily and weekly staff planning. This person will ensure services offered by Swissport are staffed by using the planning tools and delegating staff to their assigned duties.
Role & Responsibilities
- Ensure sufficient staffing per Employee Schedules.
- Maintain employee attendance records.
- Produce daily performance reports according to reporting guidelines.
- Respond to telephone calls in/out, radios, fax and email messages.
- Ensure manpower/flight information is kept up to date.
- Act as liaison between customer and Swissport to ensure all pertinent flight and load control information is passed on to relevant parties.
- Maintain/update Company and customer manuals and documentation
- Control employee palm in/out, dress attire, validity and possession of RAIC/AVOP and equipment log.
- Be aware of the local emergency plan.
- Maintain good relations with co-workers, customers, and airport authorities.
- Maintain and observe confidentiality with respect to employee records.
- Provide information and service when required to the Administration Office.
- Be familiar with Worker’s Compensation rules pertaining to injury on the worksite, along with Swissport documentation requirements.
- Use and maintain scheduling programs, ESD/ AE/FindNet/RCC
Requirements
- Excellent communication skills in English: oral & written
- Must possess strong organizational and multi tasking skills.
- MS excel and Outlook knowledge
- Customer focus and quality awareness
- Knowledge of Ramp operations.
- Be able to work in a fast-paced environment where accuracy and good employee relations are required.
- Must possess and maintain a valid driver’s licence and DA and Transport Canada Security Clearance
Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available and does not discriminate in its employment decisions based on any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.
About us
In 2021, Swissport International AG provided best-in-class airport ground services for some 97 million airline passengers (pre-COVID 2019: 265 million) and handled roughly 5.1 million tons of air freight (2019: 4.6 million) at over 120 air cargo centers worldwide. Several of its warehouses have been certified for pharmaceutical logistics by IATA’s CEIV Pharma and by the British MHRA. The world’s leader in airport ground services and air cargo handling, with currently around 48,000 employees, was active at 287 airports in 45 countries on six continents as of 14 July 2022.
