Swissport International Ltd. Looking for Passenger Services Agent (Part-Time 17$/hr) – YVR at Vancouver, BC Full Time

Passenger Services Agent (PART-TIME 17$/hr) – YVR
Primary LocationNorth America-CA-Vancouver-Vancouver International Airport (YVR)
SchedulePart-time
OrganizationCanada

Job Summary
To provide all necessary and required passenger/customer services as contracted by the customer to include but not be limited to reservations, ticketing, baggage processing, terminal/gate check-in, jet way operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.

Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
• Manage passenger baggage processing including handling and fee calculation if applicable
• Assist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
• Direct passengers through Customs, Immigration, and Quarantine, as required
• Make public address announcements as required
• Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
• Comply with all federal, state, municipal, airport authority and carrier security requirements and Swissport SOPs and policies
• Operate equipment to include the jet way, computer keyboards, and carrier specific reservation/ ticketing software
• Produce all required, work-related documentation
• Other duties as assigned

Qualifications and Competencies

• High School diploma or GED equivalent
• Passionate about customer service and relevant PAX work experience is an asset
• Excellent communication skills in English (written and verbal)
• Additional languages desirable (Cantaneese/Mandarin)
• Commitment to continuous improvement
• Self motivated and able to work independently
• Attentive to detail and numerate
• Ability to follow processes and procedures and apply flexible approach when required
• Must be able to type and learn airline specific computer reservation/ ticketing software
• Willingness to work in inclement weather.

WHY WORK FOR US?

• Fun place to work!
• Competitive pay rate
• Paid training
• ·Group benefit
• Paid parking
• Uniform provided

Equal Employment Opportunity Statement
Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

About us
Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

Job Type: Part-time

Salary: $17.00 per hour

Benefits:

• Extended health care

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• driver’s license and a reliable means for commuting to work (preferred)
• open work permit or legally entitled to work in Canada (required)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)