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Job description
Note: For this position you must be able to provide your own computer that meets the required specifications.
As a Customer Care Specialist, you will deliver exceptional experiences every day for one of the fragrance industry’s best-known brands! Not only do you get to be part of an organization that encourages every team member to Learn, Lead & Grow, you get major perks and discounts, too! This opportunity is a work from home role.
About the Position:
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Service customers through answering e-mails, phone calls, and chats
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Utilize selling skills to make effective recommendations
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Assist clients with navigation of our website and selecting internet options
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Navigate UPS tracking issues and editing order issues
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Build and sustain relationships across the Care Center
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Exercise clear communication with various care center partners, leaders, and peers
About the Benefits:
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Employee discounts
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Growth opportunities through various development programs
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SitelFit wellness program
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Job stability
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Life-long skills and experience
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Excellent work culture
Required qualifications, skills and experience
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18 years of age or older
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Legally authorized to work in the United States
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High School Diploma or Equivalent
About SYKES
Every time a SYKES customer service representative takes a call they have the chance to help someone answer a question, solve a problem, or find something they need. Helping others, we find meaning in our jobs, while working with people who become friends and who are fun to work with. With supportive, caring leadership, our reps enjoy ongoing career opportunities. Serving clients in an array of businesses, our call reps learn about some of the most exciting and leading industries in today’s economy.
EEO statement
Sitel Group is committed to Global Ethics and is an equal opportunity employer. We are committed to fostering a diverse, inclusive and equitable work environment where all associates are represented, supported and treated with fairness and respect. We believe in selecting, developing and rewarding the best candidate for the job based on the requirements and responsibilities of the role. If you are contacted for any opportunity with us and require any accommodation during the recruitment and selection process please be sure to communicate your needs with your recruiter. Any information shared will be treated confidentially and will only be sure in order to provide an positive and accessible candidate experience.
Equal Employment Opportunity & Affirmative Action
SYKES observes and supports all applicable laws and regulations concerning equal employment opportunities – regardless of race, color, religion, national origin, disability, gender, age, sexual orientation, or any other protected classification.
