Sylvan Learning of Nepean Looking for Lead Teacher at Nepean, ON Full Time

GENERAL SUMMARY

The Lead Teacher is responsible for monitoring and providing support to the instructional area, ensuring that teachers are practicing good instructional management. When Directors are unavailable or not in the Center, the Lead Teacher serves as the point-of-contact for teaching staff and manages Center operations, ensuring a high-quality personal customer experience. The Lead Teacher communicates staff performance, customer issues, and student progress to the Center’s Director(s). The Lead Teacher is responsible to field phone calls and deliver instruction as needed.

ESSENTIAL JOB FUNCTIONS

· Manages teachers, tasks and time to create balanced and robust instructional sessions

· Monitors staff to ensure teachers deliver instruction as designed and that educational Center policies and procedures are followed

· Attends to immediate instructor needs, such as requests for materials or assistance with instruction

· Assumes teacher responsibilities

· Greets and assists students, parents, and potential customers according to Sylvan standards

· Schedules assessments, tours and Welcome Conferences according to Sylvan Standards; Manages scheduling changes of current and new families

· Assists Center Directors and Directors of Education with preparing materials for parent conferences, assessments, tours, and other customer appointments

· Assists Center Directors with other day-to-day tasks of running the Center such as managing billing, collecting payments, and maintaining Center supplies

· Fields inquiry calls, takes payments, updates schedules, and books appointments for Directors

· Leads day-to-day administrative tasks such as timely and high-quality phone reception, word processing, data entry, filing, and other administrative tasks

· Assists Center Directors with maintaining the professional appearance of the Center according to Sylvan standards

· Supports standards and procedures to ensure student safety and well-being

· Escalates service or other issues that require Director intervention

· Observes and coaches teachers on a regular basis

· Opens and closes the Center according to procedures, securing all materials

KNOWLEDGE REQUIRED

· Four year degree or equivalent required

· Two years teaching experience preferred

· A minimum of three years of customer service experience; Retail sales experience preferred

· Preferred Bilingual: English and French

SKILLS AND ABILITIES REQUIRED

· Proven ability to engage, motivate, and inspire students to learn

· Strong customer service, interpersonal and communication skills

· Proven ability to effectively use consultative sales skills when serving customers

· Coaching skills

· Strong analytical, problem solving, and customer service skills

· Strong organizational skills; Proven ability to manage multiple tasks and be flexible

· Self-sufficiency in ownership of work and tasks

· Proven ability to communicate effectively in writing as appropriate for the needs of the audience

· Ability to work collaboratively; Strong team player

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be a complete list of all job responsibilities or skills, knowledge and abilities required.

Job Type: Full-time

Salary: $38,000.00-$45,000.00 per year

Benefits:

• Dental care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off
• Store discount
• Tuition reimbursement
• Vision care

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• NEPEAN, ON: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Experience:

• teaching: 2 years (preferred)

Work Location: One location