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Healthcare Clinic Front Office Administration
An amazing opportunity exists for an enthusiastic/dynamic and forward thinker who enjoys working in a vibrant growing multi-disciplinary practice with all its systems, procedures and winning culture in place. We are looking for the right person to join our highly recognized and awarded patient experience and administration team.
Job Purpose:
To facilitate the crucial goal of our patient’s healthcare success that only a great office administrator can provide through excellent training, strong support and a fun collaborative culture with proven systems. This goal is achieved by working as a team to provide the highest level of patient experience, treatment plan scheduling, patient flow/process efficiency and supporting general clinic and practitioner performance.
Join our Award Winning team and establish business in an area with unlimited potential for new ideas and initiatives. We are an innovative practice that is dedicated 110% to helping our clients get better and more importantly, stay better.
Excellent remuneration is available and professional development is encouraged and provided.
All current and aspiring healthcare front office staff/receptionists are encouraged to apply – we want to meet you!
This position is a part-time position. Shifts include Tues – Sat AM and PM shifts
Position Description:
-General Administration, Organization and Operation Systems Management
-Online, Telephone and In-Person Customer Service
-Friendly First Face and Voice of the company
-Online and Telephone Patient Bookings
-Practitioner Scheduling and Schedule Management
-Practitioner Practice Management
-Patient Experience Management
-Payment Processing Re: Point of Sale, Direct Insurance, Third Party Billing etc
-Assist with Supplies and Inventory Management
-Assist with Retail and Orthopedic Products
-Inter-Office Communication with Referral Sources, Suppliers, Insurers etc
-Answer multi-line phone system and take appointments or direct calls to the appropriate party
-Greet patients when they arrive at the office and provide them with any necessary paperwork or other information
-Collect co-pays and other fees required prior to the office visit or treatment
-Direct patients to the lab area for scheduled blood work and other testing
-Verify insurance coverage and assist the billing department with processing claims
-Schedule appointments and confirm appointments two days in advance
-Assist patients with re-scheduling appointments and other scheduling issues
-Communicate test results to patients when directed by physicians or nursing professionals
-Inform patients of credit card declines and other billing issues
Necessary Skills and Attributes
Essential:
High School Diploma/GED 12
Tertiary Qualifications
Accountability
Relevant clinical and/or customer service experience
Excellent problem solving skills
Time Management Skills
Ability to relate to people at all levels throughout the company
Not afraid to talk to people
Honest, ethical with high performance standards
Excellent verbal and written communication skills
A “self-starter”
Ability to work well in a team or independently
Attention to detail
Develop and maintain enhancing relationships with customer and coworkers
Above average computer skills
Above the Line Attitude and Belief Systems
Enjoy learning new systems and innovations
Attention to detail
Pleasant
Optimistic
Desirable:
Medical Office Assistant Diploma program
Experience in a similar role
Experience working with similar customers
Experience using Clinic Billing/Scheduling Software (Clinic Master/ Osler or other)
Prefer being busy, have the day go fast and feeling accomplished and fulfilled at the end of the day
Thrive in a dynamic fast paced environment with a team that strives for high quality standards and is rewarded for doing so.
Remuneration:
Highly Competitive Salary with Excellent Bonuses
Healthcare Benefits
Wage to be discussed based on experience, expectations, relevant skills, education etc.
An offer will be provided to the chosen candidate.
We look forward to hearing from you!’
Job Types: Part-time, Permanent
Part-time hours: 20 per week
Salary: $18.00-$25.00 per hour
Additional pay:
Benefits:
- Dental care
- Extended health care
- Life insurance
- Vision care
COVID-19 considerations:
COVID-19 precautions in place.
Education:
- Secondary School (preferred)
Experience:
- administrative assistant: 1 year (preferred)
- receptionist: 1 year (preferred)
