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Full job description
Work outside, in the most scenic and fun environment in Whistler, Cougar Mountain! The Adventure Group is a fun loving, engaging, team-oriented work environment with opportunities to grow and diversify into a variety of guiding roles in both summer and winter. Do you love adventure? We would love to hear from you!
Summary:
Our mission is to create spectacular experiences for people that lead to moments of personal growth. The Mechanized Wilderness Guide provides a safe, fun and spectacular experience for our guests. Safety is the main priority and is the foundation of all decisions made while guiding. The expectation is that our guides present themselves in a professional manner, positively representing The Adventure Group (TAG) and adapting to the diverse needs of each group.
Responsibilities and Deliverables:
Be ready for the start of shift – checks in with dispatch, ensure they have information for the day (tours, groups, weather, terrain updates etc), uniform and equipment on and ready prior to preparing for guest arrival
Prepare for every tour including ensuring all equipment is ready and inspected (avalanche/fire equipment, helmets etc), machines are fueled and everything is ready for guests. This includes a visual inspection of each machine
Greet guests arriving at Cougar, setting the tone for a fun and safe tour. Provide warm welcome and pertinent information for guests to prepare for tour
Provide clear instructions to the guests on the safe operation of the RZR’s/snowmobiles
Follow all established protocols including safety, radio protocols and other operating procedures
Ensure every guest has everything needed for tour. Ensure they have adequate clothing, equipment and be aware of any signs/risks of weather related issues
Awareness of the terrain risks (loose rocks, muddy trails, ice, avalanche risk etc) and takes appropriate actions to manage the risks
Report any equipment damage or incident to the Supervisor
Follow all safety, evacuation, retrieval and emergency response procedures and protocols. May be part of daily and/or weekly course, access, equipment and site inspections
Be very familiar with and abide by all organizational procedures as outlined in The Adventure Group summer and winter mechanized guide manuals
Provide feedback and information to dispatch on trail or base needs
Ensure any issues, concerns or problems are escalated to supervisor or dispatch in a timely and clear manner
Pay attention to the small stuff – keep site clean of garbage, help guests and staff out, etc.
Provide a fun, interactive tour for the guests. Engage with everyone, provide support and information to help guests feel safe
Check staff communication channels regularly for updates and information
TAG is proud to have a dynamic team who roll up their sleeves to get the work done. As such, this role may require helping out other team members and departments as needed
Hill Shuttle:
Explain the hill shuttle process to guests
Follow all hill shuttle protocol including following proper speed limits
Ensure guests understand helmet and seatbelt safety
Addresses any weather related issues to ensure safety and comfort of staff and guests
Awareness of terrain risks (loose rock, snowy, icy or muddy trails) and takes appropriate actions to manage these risks
May be required to do trail maintenance, debris clearing, pruning, small repairs, washroom cleaning and other labour duties related to the maintenance of the zip lines, access trails or Cougar base
Key Qualifications and Attributes:
Maintain a valid, minimum 80-hour first-aid certification (i.e. Occupational First-Aid – level III; Outdoor Emergency Care – level III, or Wilderness First-Aid). In addition, all guides must carry a complete level 1 first-aid kit and a functional (i.e. charged) handheld radio with them on all tours in a radio pack.
Previous experience working in customer service required
Previous experience working in outdoor activities and/or adventure tourism an asset
Valid Driver’s License. Class 4 license is an asset
Previous experience with all-terrain type vehicles an asset
Be physically fit: able to lift up to 30lbs, be outdoors and on feet for majority of day in variable weather conditions, high degree of mobility and able to use both hands for physical work
Positive, supportive, respectful, attitude – with both guests and staff
Flexible and adaptable – every day is different; every tour is different. This role requires someone who is adaptable to changes
Flexible to diverse working hours – early mornings, evenings and weekends
Proven ability to communicate clearly – very important in ensuring guests have clear instructions, radio communication is clear and concise, and information is shared in a timely manner
Compensation & Benefits:
$20/hr starting wage, with opportunities for regular increases
Potential for contract extension, with seasonal wage increases
50% off at participating Gibbons venues
Up to 25% off at participating Gibbons partners and affiliates including retail, gyms, even phone contracts!
Free unlimited TAG tours for yourself plus two friends!
Discounts on apparel and industry equipment
Full time or part time hours with flexible scheduling
Staff appreciation events
Great discounts for your friends and family when you are not able to attend
Part of the Spirit Pass Program (winter season only, for eligible employees)
