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Industry: Customer Service in the Remote Work-at-Home space
Why Consider This Job Opportunity
- Hourly pay rate of $14.50, with the potential for bonuses
- Comprehensive job benefits including paid training, paid time off, medical, dental, vision, life insurance, and retirement plans
- Flexible schedules and the opportunity for career advancement within the company
- Daily contests and prizes for employees
- Casual dress code and regular raises
What To Expect (Job Responsibilities)
- Handle inbound calls and provide customer service, technical support, and sales interactions
- Utilize systems and technology to manage customer accounts
- Identify sales opportunities and upgrade products and services
- Explain and promote products and processes to customers
- Escalate customer dissatisfaction to the managerial team and ensure first call resolution
What Is Required (Qualifications)
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Typing speed of 20+ words per minute
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Reliable attendance and punctuality
- Ability to evaluate, troubleshoot, and follow-up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Customer service-oriented with the ability to multitask and self-manage
- Strong team orientation and customer focus
- Ability to thrive in a fast-paced and changing environment
- Excellent interpersonal skills and ability to build relationships
How To Stand Out (Preferred Qualifications)
- Previous customer service experience
- Familiarity with call center operations
- Additional language proficiency
#CustomerService #RemoteWork #CareerOpportunity #FlexibleSchedule #InboundCalls
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