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Employer Industry: Healthcare IT Services
Why Consider This Job Opportunity
- Competitive pay up to $15.58 an hour
- Opportunity for career advancement and growth within the organization
- Work remotely
- Supportive and collaborative work environment
- Chance to make a positive impact on patient outcomes and healthcare efficiency
What To Expect (Job Responsibilities)
- Respond to incoming service desk calls from healthcare customers regarding clinical applications
- Track and document incidents and escalate tickets in a timely manner
- Drive resolution of incidents on a 24/7 desk
- Read text on computer screens for the duration of the shift
- Remain at designated workspace for an 8 to 10-hour period with scheduled breaks
What Is Required (Qualifications)
- Minimum of 4 years of service desk/helpdesk experience or equivalent combination of education and technical troubleshooting experience
- Minimum of 1 year of technical troubleshooting experience
- High school diploma or equivalent required
How To Stand Out (Preferred Qualifications)
- Experience in a call center environment
- Demonstrate a service philosophy in all interactions
- Effective communication and interpersonal skills
- Proficient typing and English language skills
- Strong listening capabilities in a fast-paced environment
#HealthcareIT #RemoteWork #CareerAdvancement #CompetitivePay #PatientOutcomes
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