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Join Our Employer Team And Enjoy The Following Benefits
- Competitive hourly pay with regular raises
- Comprehensive benefits package including medical, dental, and vision coverage
- Paid time off and paid training opportunities
- Flexible schedules and the ability to work from home
- Company-provided equipment and technology
- Fun and engaging work environment with daily contests and prizes
- Casual dress code
- Opportunities for advancement and career growth
Responsibilities
- Handle inbound customer inquiries and provide excellent customer service
- Troubleshoot and resolve basic technical issues
- Assist customers with adding or removing products and services
- Recognize sales opportunities and apply sales skills to upgrade
- Explain and position products and processes to customers
- Escalate customer dissatisfaction to the managerial team, if necessary
- Ensure first call resolution through effective problem-solving and call handling
Qualifications
- Must be 18 years of age or older
- High school diploma or equivalent
- Excellent organizational, written, and oral communication skills
- Swift and accurate typing skills (20+ words per minute)
- Basic knowledge of Microsoft Office Suite and Windows operating system
- Highly reliable with excellent attendance and punctuality
- Ability to evaluate, troubleshoot, and follow up on customer issues
- Aptitude for conflict resolution, problem-solving, and negotiation
- Customer service oriented with strong interpersonal skills
- Ability to multitask, stay focused, and self-manage
- Strong team orientation and customer focus
Conditions Of Employment
- Must be authorized to work in the United States or Canada
- Must be willing to undergo a background and/or security investigation
- Job offers are contingent on background/security investigation results
Compensation Details
- Competitive starting compensation based on experience
- Regular reviews and raises based on tenure and performance
- Paid time off, paid holidays, and paid training opportunities
- Daily, weekly, and monthly incentives including monetary rewards and prizes
- Benefits options and plans vary by location
Physical Requirements
- This job operates in a professional office environment
- Sedentary work with long periods of sitting/standing and computer use
- Regular operation of office equipment such as a phone, copier, and printer
- Occasional movement within the office and ability to lift up to 40 pounds
Reasonable Accommodation
- Hiring Company provides reasonable accommodation for qualified individuals with disabilities
- Requests for accommodation should be directed to the Vice President of Human Resources
Diversity And Equality
- Hiring Company embraces diversity and believes it is a benefit to employees, customers, and the community
- Employment decisions are based on merit and qualifications
- Hiring Company maintains a work environment free from discrimination and harassment
Additional Information
- Hiring Company is committed to providing a safe and healthy work environment during the COVID-19 pandemic
- Measures include social distancing, frequent cleaning, temperature checks, travel policies, and mask requirements
- Candidates are requested to wear masks to interviews and training, in compliance with local mandates
- For more information on Hiring Company’s response to COVID-19, visit www.Hiring Company.world/covid-19.
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