Team Outfitters Ltd. Looking for Customer Service Representative at Sarnia, ON Full Time

Company Description

For more than 30 years, Team Outfitters has been helping teams look their best by producing quality screen-printed and embroidered garments and apparel for schools, sports teams, businesses, organizations, and events. We are Sarnia-Lambton’s first choice for outfitting your team because of our continued dedication to innovation and quality. We strive to build strong, long-lasting relationships with our customers through hard work, commitment, and going that extra mile each and every time!

Job Description

We are currently seeking to hire an energetic and enthusiastic person to join our team in the role of a full-time Customer Service Representative. We are looking for someone who is extremely friendly, great with customers and has a positive attitude. This position requires exceptional attention to detail and organizational skills. This position also requires a basic working knowledge of Adobe Photoshop and Adobe Illustrator (or similar graphics programs such as Canva) to be able to create basic artwork mockups.

Responsibilities will include customer service and order entry, but as a small company the successful candidate must be comfortable wearing many hats and will learn all aspects of a screen-printing and embroidery shop. The applicant should be ready for a very hands-on environment that’s exciting and different every day.

General Responsibilities

• Answer phones and greet walk-in customers in a professional manner
• Write new quotes and orders, source product options, and managing projects from start to finish
• Develop artwork mockups using instructions provided by clients
• Coordinate with sales and production staff to ensure deadlines are met
• Be proactive and resolve any issues that arise with orders effectively
• Build and maintain strong, long-lasting customer relationships
• Remain knowledgeable on products and services offered while continuously being on the lookout for new product options and trends
• Must be able to manage multiple projects simultaneously and adapt to changing priorities
• Participate in sales meetings and training sessions to enhance professional development

Skills Required

• Previous experience in sales or customer service
• Excellent written/verbal communication skills
• Basic working knowledge of Adobe Photoshop and Adobe Illustrator
• A friendly and energetic personality with a customer service focus
• Proven organizational skills combined with a high level of attention to detail
• Must be motivated with a strong work ethic
• General office administration knowledge and skills an asset
• Proficiency with computer skills (MS Word, Excel, Email, Data Entry)
• General office administration knowledge and skills are an asset

We thank all candidates for their interest however only those selected for an interview will be contacted. The personal information being collected will be used in accordance with the Information and Protection of Privacy Act and shall be used only in the selection of a suitable candidate. Team Outfitters. Ltd. is an Equal Opportunity Employer.

Job Types: Full-time, Permanent

Salary: From $20.00 per hour

Benefits:

• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Application question(s):

• Do you have previous experience working with Adobe Photoshop, Adobe Illustrator, or similar graphics software such as Canva, CorelDraw, etc.?

Work Location: One location