Teamrecruiter.com Inc Looking for Customer Service Representative – FR/Eng. Bilingual at Montréal, Quebec Full Time

ROLE MANDATE:
The Bilingual Service Representative is accountable to manage all customer service inquiries. Customer service inquiries are received by phone calls and emails. Quality and professionalism are key when responding.

CANDIDATE VALUE PROPOSITION (CVP):
This role allows the candidate(s) to work in an established institution and with multiple groups within the bank, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development.

GROUP CULTURE:
This individual will be working in a collaborate, fast-paced and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another. Work is mainly individual dealing with client inquiries and providing accurate information or resolutions to raised tickets. The ideal candidate is bilingual in both French and English, flexible, and good with technology.

Team Structure:
• 17 service representatives
• 2 assistant managers
• 1 manager

ROLE RESPONSIBILITIES INCLUDE (but are not limited to):
• Provides day-to-day delivery of critical processes, administration, and servicing activities in in connection with retail deposits and payments
• Supports the execution of payments, transactions, service requests, administrative activities and processes and fulfillment of business, stakeholder and/or external customer inquiries/requests within relevant service level agreements
• Collaborates with stakeholders to promote efficient and effective processes and workflow, establish positive working relationships across the organization and to achieve business results and deliver the intended customer and employee experience
• Deposit and Payments operations includes (but are not limited to) specialized operations processes and activities related to cheque and electronic transaction processing, lockbox and remote deposit processes, account maintenance and monitoring, etc

MUST-HAVE SKILLS:
• Bilingual in both French and English (must be able to hold fluent conversations)
• Customer service experience – 1-2 years
• Communicating concisely with professionalism via phone and email
• Tech-savvy individual with strong computer and writing skills

NICE TO HAVE SKILLS
• Previous financial institution experience
• Proficient in Microsoft Office – Excel
• Previous experience in an analytical role/investigation

SOFT SKILLS:
• Works independently with minimal support
• Good time management and organizational skills
• Ability to problem-solve and take initiative
• Fast learner with the ability to multi-task
• Flexible
• Collaborative

EDUCATION:
• High School Diploma or higher

INTERVIEW PROCESS:
• 1 Round – via MS Teams – with HM and SSC
• 30 Minutes

URGENT: Please read the job description above. If this interests you, apply to the job with your most updated resume, including your contact number and email address.

The recruiter in charge of this role is Saundarya.

If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this job description to them and you will be eligible for a referral bonus upon a successful hire.

Please note that this is the most up to date version of job description available at this time – During Client Interview you will receive additional information – variance may apply!

Please note: Adherence to our end client’s vaccination policy is a requirement.

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