Teamrecruiter.com Inc Looking for Service Delivery Manager- Must have Bank & ITSM exp. at Scarborough, Ontario Full Time

One of our banking clients is looking for Service Delivery Manager- Must have Bank & ITSM exp.
Length: 8 months Contract with possibility of extension
Location: – Scarborough, ON- REMOTE
Hours of Operation: Monday – Friday, 9am – 5pm– There is on-call requirement

ROLE MANDATE:
Provides relationship management services and technology/ITSM expertise in support of CIO and enterprise needs. Liaises with stakeholders to understand problems and opportunities, to facilitate the organization’s goals by understanding business vision, objectives, and key performance indicators. Acts as a consultant to business partners in collaboration with Enterprise Technology to provide quality service and address gaps in technology or processes supporting them. Promotes new processes and methodologies, emerging technologies, and agile, and aligns to the unique project team requirements.

CANDIDATE VALUE PROPOSITION:
This role allows the candidate to work in an established institution and with multiple groups, which will allow candidate to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. The ideal candidate will act as a project manager to lead the initiative while demonstrating thought-leadership, value diverse ideas, partner with cross functional and remote teams.

GROUP CULTURE:
This individual will be working in a collaborative and diverse team-oriented environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.

ROLE RESPONSIBILITIES:
• Engaged in major incidents to help facilitate and coordinate recovery and post incident reviews, on-call required
• Provides thought leadership in the development of new ideas, processes, and remediation of issues
• Provides strategic input into business decisions as a trusted advisor.
• Acts as a subject matter expert on ITSM processes and Enterprise processes
• Breaks down strategic problems, and analyses data and information to provide insights and recommendations.
• Leads the development of the communication strategy focusing on positively influencing or changing behavior
• Presents and communicates at all levels within IT and across businesses / groups, including executives via monthly service reviews
• Ensures root-cause analysis is performed to determine underlying causes and participates in problem resolution for complex issues at all levels.
• Identifies opportunities to strengthen the IT consulting capability (e.g. shares expertise to promote technical development, mentors employees, builds communities of practice and networks across technology).
• Facilitates discussions and follows a disciplined approach to plan, elicit, analyze, document, communicate, and manage business requirements with stakeholders; applies a variety of elicitation techniques to probe, challenge, and understand requirements.
• Provides analytical support and insights to identified / assigned user areas to support relative product, channel, and business development initiatives (e.g. product, portfolio, and profitability analytics, and customer analytics).
• Collaborates in root-cause analysis to determine underlying causes and participates in problem resolution.
• Builds exceptional relationships with internal and external stakeholders.
• Liaises with the business and the technology development and support groups.
• Develops a deep understanding of organizational complexity to build strong rapport with internal stakeholders for the construction and delivery of the solution.
• Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
• Implements changes in response to shifting trends.
• Facilitates recovery teams and handles escalations related to disruptions or major nuisances
• Broader work or accountabilities may be assigned as needed.

MUST-HAVE SKILLS:
• Strong Relationship Management skills
• Able to prioritize and build framework around shifting landscape and focus on biggest issues
• Business Analysis, ITSM Processes (Namely Incident/Problem/Change) is an asset
• Knowledge of software development practice, concepts/methodologies (i.e. waterfall, Agile, iterative), and technologies obtained through formal training and/or work experience
• Understanding of industry standards and standard business capabilities.
• Knowledge of business analysis, project delivery practices and standards across the project lifecycle
• Possesses a deep understanding and problem-solving ability of Information Technology of various complexities
• Understanding of techniques associated with data modeling, process modeling, and user-centered design within the context of the organizational standards.
• Seasoned professional with a combination of education, experience, and