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Role – Customer Tech Support
Location – Riverview, NC , Canada (Onsite)
On this project you will be providing frontline Technical support for Field Technicians. The Agent Skills required to perform this job include: 1. Excellent communication and listening skills 2. Voice and xDSL knowledge and background 3. PC and software system operational skills 4. Troubleshooting skills 5. English language (oral and written) skills for Agents providing English language Services.
You will be primarily providing support via incoming calls and Back Office Tickets.
What you will do:
- Responding to calls from Technicians providing Technical support
- Responding to Tickets from Technicians with account or technical related questions as needed.
- Documenting customer issues in the client system and updating customer information.
- Following outlines processes to resolve customer technical issues in a timely manner.
- Additional duties as needed, to be discussed during your interview.
To qualify
- You must have a high school diploma or equivalent.
- 1 year call center experience preferred.
- We will pay you to complete training, but you must commit to attending – 100%, no missed time
Be able to complete and pass a background check
