This is a 12 month contract located in Toronto, ON/ ONSITE
Please note – This is a 7.5 hour work day.
*All successful candidates will be subject to a mandatory credit AND criminal check as per the client.
*Please note that all contractors are subject to a possible Holiday Leave program schedule, set by the client.
Typical Day in Role:
1. Delivers an Exceptional Customer Experience by providing the best-in-class customer service through the timely and accurate handling of all inbound inquiries received via multiple channels (e.g.: fax, incoming mail, email or other electronic methods) within established Service Levels Agreements and Service quality standards. This includes providing training to team members to ensure seamless service delivery.
2. Acquiring and maintaining expert proficiency of OCS Settlement Accounting, Credit Cards and Debit Cards as well as the regulations, policies and procedures governing them.
3. Ensures negative trending or risk related issues within the products serviced are identified and contributes recommendations to address root cause with a view to driving increased efficiency balanced with reduced operational risk within the team.
4. Balances and reconciles on Credit Card, Commercial Card and Loan Products, related suspense accounts, monthly balancing and financial returns including taking appropriate action for corrections or adjustments. Escalating unusual items in a timely manner to the TL or Asst Manager with appropriate recommendations where required.
5. Validates, maintains, and reports where required on daily, monthly, quarterly, annual and periodic basis, activities related to GL & DDA balances.
6. May act as the subject matter expert (SME) in Reconciliation, actively participates in consultations with partners for technology enhancements and takes initiative in identifying process enhancements that drive increased efficiencies within the unit.
7. Participates in meeting the Bank’s regulatory and financial reporting requirements
8. Follows all Bank policies and procedures and codes of conduct. Ensuring knowledge of day-to-day operations within the unit on matters of Compliance, Anti-Money Laundering Compliance, and Privacy
matters, and escalation of such; Understanding the Business Continuity Plan and contributing to its effective execution.
9. Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
10. Champions a high-performance environment and contributes to an inclusive work environment.
Candidate Requirements/Must Have Skills:
1) 2+ years of experience working at a bank
2) Thorough knowledge of MS Office including intermediate Excel skills
3) 2+ years of experience working with General ledgers and balance sheets
Nice-To-Have Skills:
1)Big 5 Canadian banking experience
2) Good knowledge of the /VISA/AMEX/MasterCard and Commercial Card, Western Union, EMT, ITM products and the regulations, policies and procedures governing it.
3)knowledge of AS400, KS, FFT, AFT, EDL, TSYS1, TSYS2, SG, Image, Digital Courier, Process Navigator, and TCS Systems
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