Top Skills’ DetailsExtensive experience with Major Incident management
build training
improve process
ITIL process expertise
-problem management
Experience building and rolling out customer satisfaction Surveys
establish follow up process
formal process for results review and action items
Description:
One of TEKsystem’s clients in the west GTA is looking for a Sr. ITSM SME.
This is a contract role for an Service Management expert with extensive experience with Major Incident Management process and improvements and training documentation creation in a maturing Organization.
Interested candidates should have an established framework/methodology for building out measurable SLAs, and KPI reports around processes for Major Incidents, Service Requests, and Request Management.
This is a dynamic role that requires a strong framework in various areas of Service Management.
Should have past success in building out Customer Satisfaction Surveys, and follow up processes as well as maximizing the utility of ITSM tools in an environment.
The client is open to candidates across the GTA, as it will be a hybrid engagement with most work being completed remotely but some flexible onsite requirement.
Skills:
itsm, Itil, Incident management, sla, KPI, reporting
Top Skills Details:
itsm,Itil,Incident management,sla,KPI,reporting
Additional Skills & Qualifications:
Must have exceptional communication skills for trainnig, and presentations to varios itand business stakeholders.
Experience Level:
Expert Level
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.
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