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Teladoc Health is a global, whole person care company made up of a diverse community of people dedicated to transforming the healthcare experience. As an employee, you’re empowered to show up every day as your most authentic self and be a part of something bigger – thriving both personally and professionally. Together, let’s empower people everywhere to live their healthiest lives.
Position Description
Position Title:
Medical Records Coordinator
Department:
Clinical Operations
Reports To:
Manager, Clinical Operations
Location:
Toronto
FLSA Status:
N/A
Job Family:
Clinical Operations
EEO Category:
N/A
Grade Level:
Workers Comp Category:
Date Created:
March, 2018
Direct Reports:
(Yes or No)
No
Date Updated:
November 2022
Job Description
Position Summary
The Medical Records Coordinator is responsible for managing all aspects of medical records collection, organization, management, tracking and returns in a fast paced, professional environment. The Medical Records Coordinator contacts and builds relationships with external physicians’ offices, imaging and medical facilities for medical records, tracks and sorts incoming information, organizes the records within each case and ensures quality and timeliness of case completion. Records pertinent to case management come in many forms including physician dictated notes, imaging studies (x-ray, EKG, MRI/CT, etc.) and pathology reports, all which need to be sorted, verified, uploaded, reviewed and in some cases, returned upon case completion.
Role and Responsibilities
- Coordinate and oversee the collection and administration of medical records and related information from doctors’ offices, hospitals and facilities
- Develop and maintain relationships with medical record facilities
- Think creatively to prevent and mitigate case delays, influence external entities to secure medical records
- Process and monitor payments related to records collection
- Ensure timely and accurate follow-up of all assigned cases and facilities
- Document case information clearly and concisely
- Ensure all casework and processes follow PIPEDA and PHIPA compliant protocols throughout the entire process
- Ensure the highest quality and timeliness for all outgoing reports and communications
- To work successfully independently and as part of a team, with minimal supervision
- Maintain filing and storage systems as required for digital records, CDs, USBs, and physical records
- Provide member with assistance, support and follow up where necessary
- Other duties as needed
Skill Requirements/Preferences
- 3-5 years’ experience in a fast paced professional office environment; hospital, physician practice, or other medical environment preferred; medical records department experience an asset
- Proven track record of meeting deadline oriented tasks
- Knowledge of medical terminology considered an asset
- Exceptional organizational and time management skills
- Exceptional problem solving skills with the ability to critically think and focus on issue resolution in order to drive efficiencies
- Excellent verbal and written communication skills with the ability to explain concepts in a clear and articulate manner
- Ability to influence others to achieve positive results
- Ability to work collaboratively with colleagues
- Superior problem solving skills with ability to make decisions confidently when information or guidelines are lacking
- Proficient in technology including Microsoft Word, Excel, Outlook, Microsoft Teams, Adobe Acrobat
- Comfortable recommending process changes to achieve better experience for members and employees
Education Requirements
- Post-Secondary degree strongly preferred
- Bilingual (English & French Canadian) is considered an asset
Proficiency Requirements:
Microsoft Outlook:
- Beginner
- Intermediate
- Advanced
Microsoft Word:
- Beginner
- Intermediate
- Advanced
Microsoft Excel:
- Beginner
- Intermediate
- Advanced
About us:
Teladoc Health is the global virtual care leader, offering the only comprehensive virtual care solution spanning telehealth, expert medical, and licensed platform services. Teladoc Health serves the world’s leading insurers, employers, and health systems and helps millions of people around the world resolve their healthcare needs with confidence.
Job Description Acknowledgment
This job description is a general overview of nature and level of work performed by employees with this job designation. It is not intended to be a comprehensive list of all duties, responsibilities and qualifications required of this position.
Management reserves the right to add, delete, and/or modify any of the job duties or requirements at any time.
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected].
