(This is a 100% remote position – the full flexibility to work from home!)
As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Customer Service Representative (CSR) position is pivotal in facilitating the initiation of Teladoc Health Canada cases related to one or more medical services offered, alongside supporting Telemedicine consultations, and assisting Teladoc Health members & patients. Collaborating closely with internal teams, the CSR ensures the prompt and precise completion of cases/consults while striving for utmost member/patient satisfaction. Leveraging their expertise in customer service and Teladoc Health services, they adeptly manage inbound and outbound calls, coordinate transfers to clinicians, schedule intakes and appointments, and consistently deliver top-tier service.
Role and Responsibilities
Join us in revolutionizing healthcare delivery and making a meaningful impact on the lives of our members & patients. Your dedication to excellence and commitment to compliance will be instrumental in our collective success.
Skill Requirements/Preferences
We are seeking individuals with a unique blend of skills and attributes to thrive in this dynamic role. the ideal candidate will possess:
Education Requirements
Why Join Teladoc Health?
A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.
Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.
Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.
Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.
Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.
Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.
At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at [email protected]
Sage-femme STATUT : Poste permanent temps complet (36h25 /semaine) DÉBUT DE LA FONCTION : Dès que possible L’équipe est constituée...
Apply For This JobHome: Southbridge Kemptville Location: Kemptville, ON Position: Personal Support Worker – Permanent, Part-time and Full Time Vacancies: Multiple vacancies, offering...
Apply For This JobAs a company that is committed to providing the best care experiences for our clients, Parkwood Home Care understands and...
Apply For This JobProvide exceptional customer service to enhance the patient experience. Perform a variety of duties including but not limited to: greeting...
Apply For This JobCompetition: 138-23 Department / Unit: Ambulatory Care Position Type: Part Time Bargaining Unit: SEIU Posting Date: 2023-03-21 12:00 Closing Date:...
Apply For This JobBetter Career, Better Future at Traverse Independence We are building a better future for our clients by supporting people to...
Apply For This Job