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Telemed MD Belleville is seeking a Medical Office Assistant (MOA) OR IMG for a Full-Time Position. The candidate must have experience working in a clinic, and have an experience with an EMR system. The applicant must be comfortable with computers and be able to work independently.
Responsibilities:
- Answering telehealth calls and triaging patients via calls and in-person
- Navigates the guidelines and search functions, applies established policies and guidelines, assesses the patient’s condition/situation and documents the assessment.
- Provides information which is clinically relevant and empowers the caller to make appropriate decisions, including the decision to self-care.
- Accurately and completely documents clinical and other relevant notes in EMR
- Liaises effectively between caller and third party in critical situations
- Adheres to time utilization guidelines and ensures that personal workflow supports the service to better meet the demand for telehealth services.
- Following up on online bookings, referrals and requisitions.
Qualifications:
- Excellent interpersonal, listening and communication skills both verbal and written.
- Ability to work independently.
- Demonstrate strong decision making, problem solving and critical thinking skills.
- Ability to effectively resolve conflict in a productive and respectful manner.
- Strong written and verbal English communication skills.
- Deals with others in an effective, compassionate and supportive manner.
- Ability to work in different shifts.
- Ability to work in a team.
- Excellent time management skills, punctuality and attendance.
Nice to have:
Job Types: Full-time, Permanent
Salary: $15.00-$18.00 per hour
Schedule:
- Day shift
- Monday to Friday
Experience:
- health care: 1 year (required)
- EMR: 1 year (required)
Licence/Certification:
- phlebotomy (preferred)
- IM injection (preferred)
Expected start date: 2022-05-30
