Teleperformance Looking for Spanish Bilingual Customer Care Representative – Work at home at Remote Full Time

We are looking for talented customer care specialists, passionate about customers to join our team.

Teleperformance is the world leader in customer experience management. You can be a part of our team connecting the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure positive customer experience. We are the largest interaction expert team in the market, connecting with more than 35% of the world population each year.

What we offer:

• Work from the comfort of your home
• Paid Training
• Competitive compensation package
• Employee Referral program – starting $500.00 for every referral hired
• Excellent medical, dental and benefits plans, Employee Assistance Program
• Great perks on everyday products and services with Canada’s leading employee perk program
• Internal career advancement opportunities

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Visit our careers page to see more career opportunities and learn about us!

https://careerseng-teleperformance.icims.com/jobs/intro

Qualifications:

• High School diploma or GED.
• Fluent English required.
• Satisfactory background check.
• Basic Microsoft Windows skills.
• Solid computer/internet/keyboarding skills. Ability to accurately type minimum 30 wpm.
• Strong work ethic with proven dependability.
• Ability to quickly learn new applications and processes.
• Strong verbal and written communication skills.
• Professional and courteous telephone manner.
• Excellent verbal skills; basic writing skills.
• Able to handle routine and repetitive tasks at varying pace.
• Flexibility to work additional hours as needed.
• Maintain acceptable attendance.

Responsibilities:

• Work collaboratively as a team with a goal to achieve a high-quality standard.
• Ability to connect with customers through conversations and provide needed support
• Build trusting relationships with customers understanding their needs.
• Proactively offer appropriate solutions that create high customer satisfaction.
• Exercise patience and empathy while resolving customer concerns.
• Adhere to our client’s policies, procedures, and industry compliances.