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About TELUS International
TELUS International focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next-gen digital solutions. With almost 50,000 team members and delivery centers across 20 countries in North and Central America, Europe and Asia, TELUS International empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company’s solutions cover customer experience, content moderation, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS International partners with some of the world’s most disruptive brands from fast-growing tech, financial services and fintech, games, travel and hospitality, healthcare, and ICT industries. The company serves clients in over 50 languages. Learn more at: telusinternational.com
Position Overview
The Pre-Sales Solution Consultant will be responsible for the presales process which includes: assisting sales in qualification, consultative discussions with the customer, leading customer discovery sessions, delivering customer presentations, responding to RFPs/RFIs, structuring and planning POCs, planning and delivering customer demonstrations, and building a compelling business case that is aligned to customer’s success criteria. Work actively to drive and manage the solution evaluation stage of the sales process. Working in close partnership with the sales teams as the key solution advisor and product advocate for TELUS International’s portfolio of Employee Experience (Service Desk / Digital Workplace) and Contact Centre platforms.
Primary Responsibilities
Reporting to the Director of Solutions Consulting, you will have the following key responsibilities
- Consulting with customers to establish a customer experience, strategy and roadmap.
- Conduct discovery sessions with clients to uncover key value drivers and solution enablers
- Communicating and positioning the business benefits of the TELUS International Digital Solutions Services.
- Assessing customer’s current capabilities using a variety of techniques
- Work with sales executives and other pre-sales team members to develop a sales strategy and a winning proposition.
- Formulate recommendations with attention to a client’s strategy, capabilities, and limitations
- Moving the customer through the complete buying cycle
- Deliver compelling customer demonstrations that showcase the capabilities of the solutions and areas of greatest value and ROI.
- Serve as Pre-Sales Domain Expert for key technologies aligned with TELUS International Digital Solutions (TIDS) , specifically: Employee Experience / Service Desk ecosystems including partner solutions
- Work with internal and partner Subject Matter Experts to develop Statements of Work
- Collaborate with sales teams on opportunity qualification and strategies
- Work closely with product owners and participate in the Portfolio Lifecycle Management process by providing Voice of Customer input.
Skills & Abilities
- Strong sales acumen and the ability to relate to and communicate with executives, directors, managers, and technical subject matter experts
- Broad understanding of Employee Experience (EX), Digital Workplace, and Service Desk.
- Deep knowledge and domain expertise in the Employee Experience (EX), Digital Workplace, Service Desk industry ecosystem including partners and competitors
- Knowledge and practical experience of leveraging frameworks and models to document the customer’s current state, strategy, roadmap, and the value of the TI services being proposed
- Working collaboratively in a matrixed organization
- Outstanding communication and interpersonal skills – capable of developing creative solution presentations
- Demonstrated ability to solve complex problems with accounts in complex technical environments
Qualifications
- BS in Computer Science or related field preferred
- 15+ years of experience in Service Desk and related environments
- Demonstrated experience in identifying and understanding customer business and technical requirements and matching the appropriate services and technologies to meet their needs.
Location
Remote position located in North America
TELUS Values
TELUS International recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:
- We embrace change and initiate opportunity
- We have a passion for growth
- We believe in spirited teamwork
- We have the courage to innovate
At TELUS International, we are committed to diversity and equitable access to employment opportunities based on ability.
