TELUS International Looking for Title: Technology Customer Service/Support Cloud Technology – PaaS, SaaS, IaaS Virtual Hiring Event at Montréal, QC Full Time

This role is temporarily remote/work from home, however, you will be required to transition back to the office in Montréal sometime next year and must reside in Montréal at date of hire

Google Cloud technology is the future, empowering millions of organizations and businesses to lead, innovate and grow. If you are interested in working with this leading-edge technology while providing best-in-class technical customer support, consider this great opportunity at TELUS. This role is remote/work from home however, it will transition back to the office some time this year. It is a great entry-level opportunity for recent graduates who recently finished a program that attributes the necessary qualifications.

What’s in it for you?

• Extended Health Benefits day 1 of employment
  • Prescription Drugs
  • Paramedicals and vision
  • Travel insurance
• Dental Benefits day 1 of employment
• Insurance day 1 of employment
  • Life
  • Accident
  • Long Term Disability
• Work perks
  • TELUS Employee Share Plans
  • TELUS Product/services
• Paid vacation
  • After 6 months of employment you and entitled to 3 weeks per year
• Learning and development
  • ACE certification sponsored by TELUS (study time paid + exam cost) – expected to be obtained within 6 months of employment

Here’s what you will be doing?

• Provide technical and developer support to customers using Google Cloud Platform products, solutions and APIs
• Identify and document product bugs and feature requests and work with internal support teams and customers to implement effective solutions
• Reproduce customer issues in order to efficiently provide a holistic fix
• Work closely with internal support teams to improve Google Cloud Platform products at a senior level
• Provide assistance and guidance to users through public forums (third party and Google-owned)

You’re the missing piece of the puzzle

Must have:

• Firm understanding of a programming language (Java Python preferred)
• Demonstrate comprehensive troubleshooting tactics
• Ability to quickly learn and explain new complex technologies and subjects.
• Resourcefulness and strong research skills
• Significant abilities in reading, understanding and writing code samples to replicate customer issues, as well as reading and understanding logs and stack traces
• Familiar with the Network Protocol Stack (TCP, IP, HTTP(S), etc.)
• Familiar with terms and concepts used in Computer Science (API, schema, data structures, prototyping, natural language processing, etc.)
• Open to overnight shift flexibility – Compressed schedule (9am-9pm X 3 days per week)

Great-to-have:

• Experience with PaaS, SaaS, and IaaS technologies
• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience in deploying and managing distributed systems and clusters (Kubernetes)
• Familiarity with modern API technologies (OAuth, HTTP RPCs, REST, HTTP response codes)
• Knowledge of SQL (any dialect)
• Customer Service ExperienceExperience with PaaS, and IaaS technologies
• Experience in technical support: familiarity with case prioritization, SLA compliance, and quality
• Experience in deploying and managing distributed systems and clusters
• Familiarity with modern API technologies (OAuth, HTTP RPCs, REST)
• Strong knowledge of SQL (any dialect)
• Customer Service Experience

Preferred Qualifications:

• College diploma in Computer Science or 2 years equivalent knowledge / experience
• Firm understanding of specific programming languages: Java, Python, Node.js, Go
• Experience with distributed data stores (HBase, Cassandra, Riak, Amazon DynamoDB, etc.) and distributed message brokers (Kafka, RabbitMQ, ActiveMQ, Google Pub/Sub, Amazon Kinesis, etc.)
• Familiarity with parallel/distributed computing (Apache Beam, MapReduce, Hadoop, Spark, Google Dataflow, Google Dataproc, etc.)
• Experience with Big Data architectures and technologies (Google Data Fusion, CDAP, Google Dataprep, Trifacta, Google BigQuery, Google Composer, Apache Airflow, etc.)
• Experience with any ML library (scikit-learn, pytorch, tensorflow, Spark mllib) or basic understanding of training, testing, and evaluating ML models.

Here’s the impact you’ll make and what we’ll accomplish together

As a Big Data Applications Support Specialist within the TELUS Google Cloud team, your role will be to provide excellent technical customer service support for Google Cloud Platform products and solutions including Big Data related applications. Working in a blended call center environment, you will provide real time technical assistance over the phone and via online communications based on client requirements as part of a global 24×7 support organization. This role will also work closely with engineers and product managers to improve the product and make our customers successful.

Technical requirements

After signing up, you will be sent an email with instructions on how to connect.
Please be prepared to join the virtual interview from a quiet place using a desktop or mobile device with a working speaker, microphone, and camera. Check to see if your network connection can support an online session. A plugged in ethernet cable or a strong WiFi network signal will help avoid time delays during your conversation.

Preferred dress code

Business (business suit, tie)

What is a virtual interview?

Virtual interviews help employers connect with job seekers when they’re not in the same physical location. Since hiring is a human process, employers would like to talk with you online (chat, video, or phone) to see if you meet the requirements for the job.