TELUS Looking for Clinical Supervisor Hybrid – EAP and WSP at Montreal, Quebec, Canada Full Time

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Clinical Supervisor – EAP

Clinical Supervisor Hybrid – EAP and WSP

Permanent Full-Time

remote work

Under the supervision of the Regional Clinical Director, you will closely collaborate with the Clinical Supervisor of the Workplace Support Program (WSP) to enhance our programs. As a leader, you will lead a dynamic team of Clinical Counselors from the Employee Assistance Program (EAP) with a challenging responsibility, including clinical supervision.

If you are ready to innovate within a growing company and play a key role in the professional development of our team, apply now.

What we offer to all our employees:

• Flexible telecommuting schedule.
• Positive work environment promoting diversity and inclusion.
• Benefits from day one, tailored to your individual and family needs.
• Annual professional contribution and insurance covered.
• Four weeks of vacation and two well-being days.
• Paid training leave supporting your professional development.
• Retirement plan.
• One volunteer day per year to support a cause close to your heart.

Role and Responsibilities:

Supervision of EAP Counselors (40%)

• Guides counselors to ensure consistency in understanding TELUS Health documentation requirements.
• Reviews all third-party communications that counselors are required to provide.
• Monitors case progress and provides corrective guidance to counselors.
• Evaluates counselors’ clinical and administrative performance, providing feedback and guidance to steer them.

Management and Project Management (30%)

• Enhances, develops, and refines existing programs for WSP.
• Keeps the Regional Clinical Director informed of program activities and trends.
• Supports planning and coordination of professional development and training activities in the region.
• Ensures compliance with the clinical model.
• Monitors counselors’ average hours per case and ensures counselor case averages stay within an acceptable range.
• Monitors counselors’ satisfaction survey return rate.
• Supervises and supports counselors in achieving specific goals.

Quality Assurance (20%)

• Audits counselors’ records during supervision to verify accuracy, completeness, and relevance of intervention narratives.
• Reviews customer satisfaction surveys and follows up with counselors and/or clients as needed.
• Manages complaints, compliments, and feedback, contacts clients as needed, and documents actions taken.

Professional Development/Training (10%)

• Recommends the professional from the development activity group to the Regional Clinical Director using information from case supervisions and/or team meetings.
• Facilitates the development of regional resource guides. Stays informed of literature, articles, and relevant legislative changes related to client issues and counseling processes.
• Participates in internal committees, meetings, retreats, and teleconferences.

Profile sought:

• Master’s/Doctorate in counseling, psychology, or a related field of mental health and human relations.
• Current member of the Order of Psychologists of Quebec or a psychotherapist accredited by the Order.
• Accredited supervision training certificate by the OPQ.
• Experience in EAP, direct clinical work, and supervision.
• Ability to contribute to program development.
• Senior clinical skills in EAP (substance abuse, mental health, workplace issues).

Where permitted by law, company employees must be fully immunized to access a TELUS Health office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to [email protected].

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.