TELUS Looking for Customer Service Agent (Work from Home) at Rimouski, QC Full Time

Description

If you’re passionate about helping others and you’re interested in customer service, we’ve got a place for you on our dynamic team.

We’re looking for people like you for our customer service role as a Call Answer Agent (French and Functional English).

Job Summary

Call Answer Agents are responsible for answering calls from across Canada and offering our clients a variety of services like directory assistance, assisting with long distance calls, relay service for deaf and hard-of-hearing customers and more. This diverse and stimulating work can be done from our office in Rimouski or from the comfort of your home (remote work available within a radius of 150 km of Rimouski or Sainte-Marie).

If you wish to be part of the TELUS team, take the first steps towards your new career and apply today.

What YOU receive upon hiring

• Paid training (at regular salary)
• Paid vacation
• Employee discounts (mobile and residential services)
• Employee share purchase plan
• Opportunities for learning and continuous development
• Frequent and positive coaching and support
• Recognition program based on performance and improvement

Qualifications

Required Skills & Abilities

• Functional English, spoken and written
• Strong interest in customer service
• An high aptitude for data entry and typing
• Ability to handle efficiently positive and negative interactions with clients in a professional manner
• Open to coaching and determined to offer a high level of customer service meeting TELUS’ standards

Scheduling

• Schedules are released 3 weeks in advanced to help you with work/life balance
• Possibility of working 37.5 hours per week