TELUS Looking for Healthcare Team Experience Advisor – TELUS Health at Toronto, ON Full Time

Req ID: 23288

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

Who is TELUS Health?

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health care delivery.

Simply put, our team members across the country are united by their commitment to continuously innovate to make healthcare more accessible and to deliver better health experiences for all Canadians.

Join our team

We are looking for a dynamic Team Member Experience Advisor to join our team and help shape an exceptional experience for all members of our Care Centres team. This role will report directly to the General Manager for TELUS Health Care Centres .

Here’s the impact you’ll make and what we’ll accomplish together

As the Team Member Experience Advisor, you will build and execute successful projects to drive an extraordinary team member experience and help foster a remarkable and inclusive culture across THCC. You will leverage your brilliant communication, project management and collaboration skills to customize the experience of all TELUS Health Care Centre team members and to enable leaders to attract and retain top talent to our team.

What you’ll do

Develop, lead and own a customized onboarding experience for THCC. This includes building the onboarding materials, tools, templates and checklists to “systematize” a consistent process; engaging new team members before their start date to generate excitement, and conducting weekly check-ins with new team members (over first 30-60-90 days) to ensure a best in class experience for new hires

Own the creation of materials, such as job profiles and interview guides, to support leaders in a consistent approach to assessing candidates, ensuring we are seeking top talent to join our team

Accountable for key projects (e.g. recognition, lunch & learns) within each Care Centre that support our ongoing focus on improving engagement

Act as a cultural ambassador across the team leading by example in all of your interactions and demonstrating what good looks like for a THCC team member

Partner with leaders and People & Culture on Town Halls and other THCC-wide team initiatives to continuously strengthen our connectivity

Partner with internal communications team on all team-wide communications

Identify opportunities and execute rapid response on team member experience quick wins in partnership with THCC leaders & People & Culture

Qualifications

What you bring

Strong leadership skills gained from coaching and/or management experience

Passion for inspiring and engaging individuals to become the best they can be

Excellent consulting and relationship management skills

Strong project management capabilities

Strong communication skills including: verbal, written and presentation skills

Ability to work independently and manage multiple demands simultaneously

Background in a healthcare environment

Technical proficiency in Microsoft Office, specifically Excel, Google Workspace (formerly GSuite) and ability to adapt to internal systems

Post-Secondary education in Business Administration or Human Resources

Minimum of 5+ solid years of experience in a Human Resources/People and Culture role in a healthcare organization

Bilingual (French and English) is an asset

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