Teq Virtual Looking for Customer Service Representative / Junio (Remote) at Vancouver, British Columbia, Canada Full Time

Are you a proactive and customer-oriented individual looking to kickstart your career in the dynamic field of customer service? Are you passionate about providing exceptional support and finding innovative solutions to exceed customer expectations? Look no further! We are currently seeking motivated individuals like you to join our team as Remote Entry-Level Customer Service Representatives.

Responsibilities:

• Interact with customers via various channels, such as phone, email, and chat, to address inquiries, resolve issues, and provide exceptional customer support.
• Listen attentively to customer concerns, showing empathy and patience to ensure customer satisfaction.
• Utilize product knowledge to accurately answer customer questions and provide relevant information.
• Troubleshoot technical issues and provide step-by-step guidance to customers, escalating complex cases to the appropriate department when necessary.
• Maintain accurate and detailed records of customer interactions and transactions using our CRM system.
• Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
• Stay up-to-date with product knowledge and company policies to provide accurate and up-to-date information to customers.
• Identify opportunities for process improvements and contribute to team meetings and training sessions.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Excellent verbal and written communication skills, with a friendly and professional phone etiquette.
• Strong problem-solving skills, with the ability to think quickly on your feet and provide creative solutions.
• Exceptional active listening skills to understand customer needs and concerns.
• Ability to multitask, prioritize, and manage time effectively in a remote work environment.
• Proficient computer skills and experience using CRM systems.
• Previous customer service experience is a plus, but not required.
• Must have a dedicated home office space and reliable high-speed internet connection.

Benefits:

• Competitive salary and opportunities for career growth within the company.
• Comprehensive training program to enhance your customer service and communication skills.
• Work from the comfort of your own home, eliminating commuting time and expenses.
• Flexible work schedule to accommodate your personal needs and commitments.
• Supportive and inclusive work culture that values teamwork and collaboration.
• Access to employee benefits, such as health insurance and retirement plans.
• Regular team-building activities and virtual social events to foster connections with colleagues.
• Ongoing professional development opportunities to expand your skills and knowledge.
• Make a positive impact on customers’ lives by providing exceptional service and resolving their concerns.

If you are enthusiastic about helping others, possess excellent communication skills, and thrive in a remote work environment, we want to hear from you! Apply today to join our dedicated team of Remote Entry-Level Customer Service Representatives and embark on an exciting journey in the world of customer service.

Note: Please include a cover letter explaining why you are interested in this position and how your skills align with the responsibilities outlined above. Applications without a cover letter will not be considered.