Teq Virtual Looking for Customer Service Representative (Remote/Entry Level) at Montréal-Est, Quebec, Canada Full Time

Are you a highly motivated individual with excellent communication skills and a passion for delivering exceptional customer service? We are seeking talented individuals to join our team as Customer Service Representatives. This is a remote position, allowing you to work from the comfort of your own home while providing top-notch support to our valued customers. If you thrive in a fast-paced environment and are dedicated to ensuring customer satisfaction, we want to hear from you!

Responsibilities:

• Serve as the first point of contact for customers, providing professional and courteous assistance via phone, email, and live chat
• Address customer inquiries, concerns, and complaints promptly and accurately, striving to resolve issues on the first contact
• Provide accurate information about our products, services, and promotions to customers
• Process customer orders, returns, and exchanges, ensuring accuracy and timeliness
• Maintain up-to-date knowledge of company policies, procedures, and product offerings
• Collaborate with other team members and departments to ensure a seamless customer experience
• Utilize CRM software to record customer interactions and update customer profiles
• Identify opportunities for upselling and cross-selling products or services to customers
• Meet and exceed individual and team performance goals and metrics

Qualifications:

• High school diploma or equivalent (Associate’s degree preferred)
• Previous customer service experience is a plus, but not required
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Empathetic and patient demeanor when dealing with customer concerns
• Ability to multitask and handle high call volumes
• Proficient computer skills, including experience with CRM software and Microsoft Office suite
• Self-motivated and able to work independently with minimal supervision
• Flexible schedule to accommodate rotating shifts, including evenings, weekends, and holidays

Benefits:

• Remote work opportunity, allowing you to work from anywhere
• Comprehensive training program to equip you with the necessary skills and knowledge
• Competitive compensation package with opportunities for performance-based bonuses
• Career growth and advancement opportunities within the company
• Supportive and collaborative team environment
• Employee discounts on company products
• Health, dental, and vision insurance options
• Retirement savings plan with company matching
• Paid time off and holiday pay

Join our team of dedicated Customer Service Representatives and be part of a company that values your contributions and provides a rewarding and fulfilling work experience. Apply today and embark on a fulfilling career in customer service with endless opportunities for growth and success.

To apply, please submit your resume and a brief cover letter outlining your relevant experience and why you would be a great fit for this role.