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Summer Student / Customer Service Intern
Date: Mar 6, 2024
Location:
Toronto, Canada, Ontario, M1B 2K9
Company: Teva Pharmaceuticals
Job Id: 54264
Who we are
Together, we’re on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It’s a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world’s leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization’s Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we’re always looking for new ways to continue making a difference, and new people to make a difference with.
The opportunity
Are you ready to make your summer count? Join our team as a summer student and embark on a journey of growth, learning, and hands-on experience like no other. As a member of our dynamic team, you’ll have the opportunity to immerse yourself in real-world projects, collaborate with talented professionals, and contribute meaningfully to our mission.
We offer a supportive environment where your ideas are valued and your potential is nurtured. Gain valuable skills, expand your network, and make lasting memories while working on impactful initiatives that make a difference.
Don’t let this summer pass you by without seizing the opportunity to join a team that values your enthusiasm, creativity, and dedication. Take the first step towards an unforgettable summer experience by applying today!
If you’re prepared to showcase your exceptional communication skills, enhance your expertise, and create a tangible difference, seize the opportunity to join our team as a Customer Care Representative.
How you’ll spend your day
What You’ll Do:
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Providing backup and support to our dedicated call center staff during vacations, ensuring seamless customer service operations.
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Facilitating order management tasks, such as creating direct orders and processing product replacement orders to guarantee customer satisfaction.
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Maintaining and creating essential contact lists, routing sheets, and communication documents, contributing to the efficient structure of our call center operations.
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Ensuring customers receive top-notch service with efficiency and excellence at the forefront of every interaction.
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Being present on-site for up to five (5) days a week, with the option for rotating remote work, fostering a flexible and supportive work environment.
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Assisting in the creation of ad hoc spreadsheets, reports, and documents as needed for our Demand Planning Team, showcasing your versatility and attention to detail.
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Supporting data cleansing efforts and updates in our Customer Product Certification Portal and Customer Master Data, ensuring alignment with our CRM system and maintaining data accuracy.
What You’ll Gain:
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Mentorship and guidance from seasoned professionals in the industry.
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Networking opportunities to connect with like-minded individuals and expand your professional circle.
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A supportive and collaborative work environment where your contributions are valued and recognized.
Your experience and qualifications
Education and skills requirements:
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Completed at least 1st year of studies
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Microsoft Word and PowerPoint experience
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Good writing and communication skills
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French is an asset
The following general criteria must be met in order to apply:
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Legally eligible to work in Canada and 18 years of age
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Registered as a full-time, post-secondary student in 2024-2025, and returning to full-time studies in fall 2024 – must provide proof of enrollment
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Available to work from May 2024 through to August 2024
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These positions require specific academic focus and/or related work experience, and preference will be given to candidates who best meet these qualification requirements
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Candidates who do not meet specific education and/or experience requirements, will only be considered for roles that do not have function-specific limitations
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Satisfactory completion of criminal background checks
Consideration Preference:
All children of regular, full-time or regular part-time employees, who meet functional requirements, will be provided first consideration
Please Note:
Students may work at Teva Canada for a maximum of two (2) years.
If selected for a Summer Student opportunity, the student must work the full duration of the contract and achieve a Successful rating in final performance review to be eligible to return to Teva Canada.
Applications from multiple family members will be accepted, however, only one (1) hire will be considered per family. This practice is in place to provide greater opportunity to the children of Teva Canada employees.
Talent Acquisition and the Hiring Manager will decide the selection of final candidates.
For questions, please contact Farah Shati, Sr. Talent Acquisition Lead – Canada.
Already Working @TEVA?
If you are a current Teva employee, please apply using the internal career site available on “Employee Central”. By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site (https://performancemanager.successfactors.eu/sf/careers/jobsearch?bplte_company=1080030P)
The internal career site is available from your home network as well. If you have trouble accessing your EC account, please contact your local HR/IT partner.
Teva’s Equal Employment Opportunity Commitment
Teva Pharmaceuticals is committed to equal opportunity in employment. It is Teva’s global policy that equal employment opportunity be provided without regard to age, race, creed, color, religion, sex, disability, pregnancy, medical condition, sexual orientation, gender identity or expression, ancestry, veteran status, national or ethnic origin or any other legally recognized status entitled to protection under applicable laws. We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to support you throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.
EOE including disability/veteran