The Bradford Exchange is looking for an experienced Call Centre Supervisor to join our team here at our London, ON, call center operations. This is a remote work position in Ontario.
We are currently hiring for a start date of January 20, 2023. The successful candidate would need to be available for three-hour training period on Friday January 20, 2023, and full-time training would start January 23, 2023.
This is a full-time permanent position which will have a main schedule of 2:45pm to 11:15pm EST and can include weekend rotation.
Essential Job Duties and Responsibilities
Supervisors are experts in the area of coaching and management. They use these skills to manage inbound service activities, to optimize customer satisfaction and to maximize any sales and revenue opportunities. They assist in optimizing call center performance via call center management expertise and people/performance management expertise in alignment with the company’s business strategies and priorities.
The Supervisor’s performance is equal to his/her team’s performance, providing overall management: coaching and counseling on an ongoing basis, providing overall management to ensure the overall team performance is within acceptable range for all call center key indicators – AHT, ATTENDANCE, QA scores, etc.
Supervisors provide communication, quality of work, performance appraisals and overall leadership support to the Call Center Unit. They maintain and implement department and company objectives by providing support and encouragement to team members Supervisors ensure performance excellence from their Team Leaders and agents by conducting performance reviews on a monthly basis and doing regular coaching whenever necessary. Supervisors assist with answering phone calls when there is high volume. To be an effective supervisor and to be able to answer phone calls when needed, the Supervisor will receive training as a Customer Service and Sales Representative.
We Offer
*After three-month probationary period
Required Knowledge, Skills, and Abilities
Preferred Qualifications
*Education, Licensing, Certification, and Experience*
COVID-19 Considerations:
Temporary Work from home Requirements:
They Company:
At the Bradford Exchange, www.bradfordexchange.ca, we take great pride in our position as 17th world leader in the collectibles industry and our influential role in direct marketing of fine collectibles. We are equally proud of the sophisticated technologies and business operations that we have developed over the years, and the innovative products that have made us the standard bearer in our field. But our real strength lies in our people – creative, industrious people who dare to dream and are passionate about what they do.
The Bradford Exchange respects and upholds the requirements under the Accessibility for Ontarians with Disabilities Act (2005), and its associated standards and regulations. We are committed to providing accommodations upon request.
While all applications are appreciated, only those candidates selected for an interview will be contacted.
Job Type: Full-time
Salary: $49,000.00-$65,000.00 per year
Benefits:
Schedule:
Experience:
Work Location: Remote
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