Is this job for you?
Do you believe in putting the customer first?
Do you love to teach others?
Do you have an exceptional attention to detail?
WELCOME HOME!
The Brick (Midnorthern Appliance division) is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience.
Responsibilities
Provide Training to call centre agents in each of the following areas:
Provide courteous, prompt and professional service to customers over the phone with the goal of resolving customer questions and concerns with first contact resolution
Work with peers and management to ensure that customer concerns are addressed in the most efficient manner
Follow up with customers to identify and support their needs
Offer value-added solutions and promote customer loyalty by providing exceptional customer support
Provide best-in-class customer service
Maintain up to date knowledge of new policies, procedures and products
Process routine clerical transactions in between calls
Participate in customer retention initiatives
Qualifications
Previous experience training call centre associates
Previous experience in a call centre or customer service environment required
Professional phone etiquette and empathy for sensitive circumstances
Utmost discretion with confidential customer information
Excellent data entry and keyboarding skills.
Excellent communication skills, both verbal and written; Bilingual language skills (English & French) are an asset
Strong attention to detail.
Superior organizational, and multi-tasking skills.
Strong analytical and decision making skills.
Strong desire to take ownership and accountability of task completion.
Intermediate knowledge in Microsoft Office, particularly Excel, Word, PowerPoint and Access
Ability to work effectively with and without supervision
Experience in the insurance industry is an asset
1 to 2 years in a claims processing role would be an asset
Why The Brick?
Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family
Competitive pay
Paid training
Career progression program
Employee discounts & Personal “Paid” days off
Recognition, incentives, prizes and giveaways!
Be a part of Canada’s largest home furnishings retailer! We welcome all abilities to apply.
We thank all those who apply; however, only those applicants chosen for an interview will be contacted.
Connect With Us! (https://careers-thebrick.icims.com/jobs/22937/ft-customer-service-trainer—commercial-sales/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)
ID2022-22937
Posted Date10 hours ago(10/17/2022 4:18 PM)
Job LocationsCA-ON-Richmond Hill
Job CategoryCustomer Service/Support
Position TypePermanent Full-Time
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