Requisition ID: 37248
Company
Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada’s Top 100 Employers, BC’s Top Employers, and Canada’s Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.
Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.
Main Purpose and Function
The Service Desk provides a single point of contact for City of Vancouver staff for all information technology and telecommunications support services. The Service Desk Technician will provide a high level of customer service through a variety of telephone and e-mail interactions. This involves technical oriented troubleshooting work to provide support for computer applications, telecommunications devices, computer hardware and network communication equipment. In addition, the position provides first level problem resolution services to the organization. The work is performed under general supervision and requires the exercise of considerable independence of judgement and action within established procedures to assist in determining the business clients’ needs and to take appropriate actions to facilitate the call completion to the clients’ satisfaction in the technical and operational aspects of the work. Unusually complex or contentious matters are referred to superiors. Work performance is reviewed by superior in terms of effectiveness of services and the attainment of desired service objectives.
Specific Duties and Responsibilities
Business Client Technical Support – Phone Centre – 80%
Workplan/Ticket quality review/Procedure review/Administration – 10%
Backup duties/Assigned Tasks – 10%
Qualifications
Education and Experience:
Knowledge, Skills and Abilities:
Other Factors:
The physical demands and work environment characteristics are described here and are representative of those that must be met by an employee to successfully perform the essential functions of this job:
The City of Vancouver has a COVID-19 Mandatory Vaccination Policy. All external applicants applying to the City of Vancouver are required to be fully vaccinated as a condition of hire and subject to this policy as a condition of ongoing employment. Candidates may only be exempted from this requirement if they request and are approved for an accommodation based on a reason related to a Human Rights Code ground (such as disability). Such a request must be made during, not after, the recruitment process.
Business Unit/Department: IT, Digital Strategy & 311 (1070)
Affiliation: CUPE 15 Non Pks
Employment Type: Temporary Full Time
Position Start Date: January, 2023
Position End Date: June, 2023
Vacancies: 3
Salary Information: Pay Grade GR-020: $32.87 to $38.68 per hour
Application Close: November 13, 2022
At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve. Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion.
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Once you start your application you can save your work and leave the applications page, however please remember to submit your profile to the specific job requisition before the posting closing date.
In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx.. 5-10mins. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a tailored summary of skills and experience related to the position.
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