Log In
Sign Up
At Clorox, we champion people to be well and thrive by doing the right thing, putting people at the center, and playing to win. Led by our IGNITE strategy, we build brands that make a positive difference in people’s lives around the world. And we know that success requires head, heart, AND guts — all three, every day — coming together to work simpler, faster, bolder, and more inclusively. Interested? Join us to #IgniteYourCareer!
Your role at Clorox:
The Consumer Care Representative (Renew Life) is responsible to foster confidence and loyalty for our leading brands. In this position, you will assist consumers contacting us with questions, issues and requests regarding a variety of products. The position supports telephone, email and social media interactions. We’re seeking someone with the passion and experience delighting consumers through service.
This role is remote, work from home! #LI-Remote
In this role, you will:
Respond promptly and professionally to phone & email contacts while providing consumers with a positive and informative experience.
Stay current with updated product information and new product launches to ensure consumers are provided with accurate and up-to-date answers/guidance.
Contribute to complete and accurate consumer contact information and CRM data by thoroughly documenting all contacts.
Follow all documented/communicated complaint handling procedures, including escalation of potential safety and medical/illness concerns.
Contribute to Corporate Consumer Care documentation efforts (SOPs) and ideas for process improvements.
What we look for:
Fully bilingual, English & French; Demonstrated ability to speak, write and translate English/French. Approx. 65% of consumer contacts are in English & 35% are in French.
3+/- years’ experience in a Consumer Support or Service role interacting with consumers via phone calls and email.
Ability to handle a high volume of consumer interactions.
Strong knowledge of service principles and practices, which includes problem solving and/or consumer satisfaction techniques.
Experienced and comfortable with remote Work-From-Home. This role is remote.
Experience with social media and reviews customer support preferred
Experience within vitamin/supplement or CPG industry, preferred
We seek out and celebrate diverse backgrounds and experiences, and we know you don’t need a degree to succeed. We’re looking for fresh perspectives, a desire to bring your best, and a non-stop drive to keep growing and learning.
At Clorox, we have a Culture of Inclusion. We believe our values-based culture connects to our purpose and helps our people be the best versions of themselves, professionally and personally. This means building a workplace where every person can feel respected, valued, and fully able to participate in our Clorox community. Learn more about our I&D program & initiatives here.
Benefits we offer to help you be well and thrive:
Competitive compensation
Generous 401(k) program in the US and similar programs in international
Health benefits and programs that support both your physical and mental well-being
Flexible work environment, depending on your role
Meaningful opportunities to keep learning and growing
Half-day Fridays, depending on your location
Please apply directly to our job postings and do not submit your resume to any person via text message. Clorox does not conduct text-based interviews and encourages you to be cautious of anyone posing as a Clorox recruiter via unsolicited texts during these uncertain times.
