The Corporation of the City of Brantford Looking for Temporary Service Coordinator (Contract – up to 12 months) at Brantford, ON Full Time

Reporting to a Manager of Family and Income Stability, in cooperation with the Family and Income Stability team, the Service Coordinator provides financial and employment assistance to clients, incorporating regulations, policies and procedures of the Ontario Works Act, local policies and other legislation as applicable with the goal of assisting the client in their transition from reliance on social assistance to meeting personal and career objectives that fulfill the individual’s potential and lead to self-sufficiency. The Service Coordinator uses a collaborative, community-based approach to support clients in their transition to self-sufficiency. This includes making the client aware of community resources and services, advocating on behalf of clients to service providers, mitigating barriers to accessing services, and following up with clients to ensure that services were beneficial to the client.

QUALIFICATIONS

• Two year community college diploma in Social Services Worker program or related area
• Preference may be given to applicants holding a Bachelor’s degree or higher in Sociology, Social-Psychology, Psychology, or Social Work or equivalent and relevant program of study
• Minimum one (1) year experience in an outcomes based, customer service environment in a direct service role
• Ideal candidates will have directly relevant social services experience in income support and/or employment services
• Demonstrated group facilitation and interview skills
• Demonstrated ability to coach & mentor participants on their continuum to life stabilization and self-sufficiency
• Experience monitoring the progress of participants based on their plan, and revaluating as necessary
• Experience calculating budgets and analyzing eligibility for entitlement
• Effective communication & interpersonal skills to exchange, explain, interpret and discuss factual information internally and externally
• Working knowledge of support systems within the community for employment assistance, housing, and education
• Excellent organization and prioritization skills to effectively meet deadlines
• Ability to work independently and in a team setting
• Detailed knowledge of the Ontario Works Act and detailed understanding of departmental and municipal policies and procedures considered an asset
• Demonstrated case management skills in a human services setting is an asset
• Working knowledge of SAMS and other relevant internal systems considered an asset
• Must have a valid G class driver’s license and access to a reliable vehicle
• This position will be a remote work and in-office hybrid

Please note this is a contract position up to 12 months, with the possibility for extension

To apply on-line, please visit the City of Brantford website at https://careers.brantford.ca/ and click on Current Opportunities.

Information gathered relative to this position will only be used for candidate selection.

We thank each applicant for taking the time and effort to submit your resume, however, only candidates to be interviewed will be contacted.

Our organization is committed to promoting the independence, dignity, integration, and equality of opportunity of persons with disabilities by ensuring the accessibility of our facilities and services. Accommodations are available for all parts of the recruitment and selection process. Applicants need to make their required accommodations known in advance.

Job Types: Full-time, Fixed term contract

Salary: $35.70-$37.98 per hour

Application deadline: 2022-08-25