The Credit Counselling Society Looking for Tier II IT Support Technician at New Westminster, BC Full Time

What This Role Involves:

The IT Support Technician plays an important role in supporting our team with their technology, ensuring that they have what they need to be successful! While we have a partner in place (Fully Managed), there are certain components that require attention from our internal IT team, so you will be the key point of contact for these requests. Our organization is focused on supporting individuals through their financial challenges, so empathy is really important to us – having a positive and calm approach in guiding others through resolving questions and concerns is a valued asset in this role.

You will be a part of our IT team, which includes our Director of IT, Project Manager, Network Administrator, Business Systems Administrator, and Business Systems Analyst.

What We Have To Offer:

The starting salary for this role is $49,000, with some opportunity to credit additional previous experience. In addition, we offer an annual salary review process each January, so the successful candidate can expect to receive regular increases to their salary, subject to meeting established performance objectives.

We are proud to qualify as a Great Place to Work! Our employees love the close-knit team environment and the commitment to work-life balance, which includes a 35 hour work week and half-days off before each long weekend, in addition to generous time off provisions. In addition, we are all rewarded by the meaningful work we do, and the opportunity to make a difference in the lives of our clients each day. Our team has the opportunity to work remotely on a hybrid basis, but even though we aren’t in the same office, we have chat groups and activities supported by our Culture Club, to offer our team the chance to develop relationships and have some fun at work too

In addition to a great workplace culture, our compensation package includes:

• A comprehensive health and wellness benefits package, including $850/year for prescription coverage, $3,150/year for a Health Spending Account, $300/year for a Wellness Spending Account, and $300/year for a myFlex benefit to be allocated between the Health and Wellness Spending accounts to best meet each employee’s needs.
• Work From Home Stipend of up to $500, to reimburse employees for the purchase of furniture, technology, and/or ergonomic supplies to outfit their home offices.
• Long term savings program with employer matching (starting at 5%).
• Educational reimbursements (up to $2,500/year).
• Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days.
• Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
• Employee and family assistance program through Inkblot Therapy, offering counselling support as well as a wide variety of support resources.
• The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.

Finally, it’s important to us that every member of our team feels safe, supported, and respected at work. We are an Employer Partner of the Canadian Centre for Diversity & Inclusion (CCDI), offering every one of our employees a chance to learn more about the role we all play in creating that space together.

What We Are Looking For:

The successful applicant for this position will bring the following qualifications:

• Associate degree and/or diploma in technology or in a technical field is required for this role.
• Two to three years of related Help Desk experience, including knowledge of the following systems:
  • Basic knowledge of Microsoft Office 365.
  • Basic knowledge of Microsoft Operating Systems: Windows 10/11, Windows Server 2008 R2 / 2012 / 2016 / 2019.
  • Basic knowledge of Microsoft Active Directory and Azure Active Directory.
  • Knowledge of computer hardware, network equipment, and network protocols.
• Ability to think like a user, anticipating and addressing their concerns with a solution-focused approach.
• Strong and effective oral and written communication skills.
• Strong time management skills, multi-tasking skills, and the ability to prioritize tasks and maintain attention to detail with minimal supervision, meeting deadlines as required.
• Adaptable to change and continuous learning mindset, demonstrating initiative to make improvements where opportunities exist.
• Genuine desire to help people with a positive, can-do attitude and a collaborative approach.
• Professional, responsive, and positive work attitude.

Who We Are:

CCS is an accredited non-profit organization that offers support to clients who are encountering financial challenges. Every year, we change the lives of thousands of Canadians who are looking for help to get their life back.

Our mission, should you choose to accept it: We Help. We Educate. We Give Hope.

CCS is committed to the ongoing development of a safer, respectful and equitable space for employees, clients and stakeholders of all backgrounds, identities, and abilities. Please see our Commitment to Equity, Diversity, and Inclusion for more details.

Work Environment:

This is a full-time position, based in our New Westminster Head Office. In-office work will be required for some aspects of the role, but there will be some opportunities for remote work on a hybrid basis.

How to Apply:

If this opportunity sounds like a good fit, we would love to hear from you! Please send in your resume and a cover letter, explaining your interest in the role and what you would bring to it.

We are an equal opportunity employer and encourage applications from members of groups that have been marginalized on the grounds included in the Human Rights Codes of Canada and the provinces we serve, including: status as a First Nation, Métis, Inuit, or Indigenous person, race, country of origin, disability, sex, sexual orientation, gender identity or expression, political belief, religion, marital or family status, age, and/or social standing.

Applications from all qualified individuals are welcome, and successful candidates must be eligible to work in Canada.

Due to the volume of applications received, we will only reach out to candidates who are shortlisted for further consideration. Thank you for your interest!

Keywords: IT, technical support, Tier I, Tier II, Microsoft Office 365, Microsoft Azure