The User Research Intern will report to the Head of Customer Experience.
Location
While most of our clients are in Alberta, you can be wherever in western Canada you like.
Job overview
At Evans Hunt, our mission is to create powerful, positive experiences that combine strategy, creative, and technology. As a User Research Intern, your role is to advocate for users’ needs and help deliver insights that reflect those needs.
Your addition to the team will extend our capacity to provide meaningful user insight to the clients we work with.
As a User Research Intern, your role is to help recruit, screen and arrange for research interviews, further explore and apply data privacy regulations, discover actionable insights by asking the right questions, empathize with users, and go beyond what users say to reveal what users want and need.
Who we’re looking for
If your professional, personal, or academic experience has provided you with a human-centred lens of exploring people’s behaviour and making sense of data––we want to hear from you.
We believe that the strongest researchers can combine their research skills with another discipline or angle and use these perspectives to deepen their impact at an organization.
If the person below sounds like you, you should definitely apply.
You’re a mixed-methods researcher. You have knowledge of qualitative and quantitative tools and techniques and know when to use and combine different approaches.
You’re an effective communicator. You have a knack for simplifying complicated concepts and others would describe your style as “clear” and accessible.”
You’re a storyteller. You’re not a one-hit-wonder when it comes to sharing your findings, bringing them to life through reports or visualizations like personas, journey maps, or user stories.
You’re ethical. You consider the impact and implications of your work, are transparent about the limitations of data, and most importantly, you do no harm.
You’re collaborative. You know when to hold your ground and when to adapt your approach or recommendations based on feedback.
You’re flexible. You maintain a high standard for your work, striking the balance between rigor and experimentation in your approach and methods.
You’re a graduate, or soon-to-be graduate. Our hope is that this internship could potentially turn into a full-time position for the successful candidate. As such, we are not considering candidates who are returning to studies in the fall.
A day in the life
Working at an agency, you’ll have the opportunity to simultaneously work with a variety of clients that represent a diverse range of industries. One day you might be studying the needs of job-seekers for a review site that has over 50 million unique monthly visitors. Another day you might explore how the needs between American and Canadian travellers differ and how to best localize their online experience. No day is the same.
That said, there are a few activities that are likely going to take up most of your time. These include:
Learning about UX research: Reading the research documentation that the team has put together, shadowing team members on client meetings and research projects, collaborating with team members on research practices.
Helping with research operations: Learning about and carrying out research operations, working with team members to determine recruitment needs, participant management, data governance (ethics and privacy), and knowledge management.
Working on a research project from beginning to end: Meeting with stakeholders, scoping projects, selecting methodologies, developing research plans and briefs, drafting discussion guides, developing surveys, facilitating interviews/focus groups, synthesizing findings, and writing/presenting actionable and meaningful insights.
Further develop research practices: Collaborating on research process improvements and continuing or starting documentation on different research approaches, tools, and research operation functions.
What’s in it for you?
Evans Hunt is a full-service digital agency focused on the integration of strategy, creative, and technology. Our experienced team of 90+ employees delivers complete marketing solutions for top local, national and international organizations. We’re a fun place that does good work. Here’s what we’re offering:
Salary range: $3,000 stipend per month
Term: 4 months
Culture & lifestyle: We’re an agency and take pride in our work, but family and wellbeing need nurturing too, so you’ll have flexible hours and lots of opportunities to celebrate with your teammates. A respectful and inclusive workplace in which all are welcome is important to us and we’re not much for micromanaging.
Office availability: We offer a hybrid work environment, with some people working remotely, others in the office, and everything in between. The office in Calgary has desks available for booking if you choose.
Stuff: A laptop will be provided
What we’ll ask
There are a couple of things we’ll ask you to submit when applying for this role:
Cover letter: Tell us a little about yourself and your fit for the job (it’s true that companies don’t look at applications that don’t include cover letters).
Portfolio/case studies: If you make it to the interview stage, we’ll ask that you present your portfolio and/or applicable case studies. This can include research projects you’ve been a part of, your role in the project and outcomes of the research.
Diversity, Equity and Inclusion
Evans Hunt embraces and encourages the differences and characteristics that make our employees unique. The rich perspectives that result from DE&I promote innovation and business success and make us more creative, flexible, productive, and competitive. These differences are an important part of not only our culture but our reputation and achievements. At Evans Hunt, diversity is a fact, and equity and inclusion are choices we make as individuals and leaders.
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