The Mississauga Food Bank Looking for Donor Care Coordinator at Mississauga, ON Full Time

Donor Care Coordinator
The Mississauga Food Bank’s (TMFB) vision is a* Mississauga where no one goes hungry.* We work towards this vision through relieving hunger by providing and promoting access to healthy and appropriate food.
You Bring:

• Excellent customer service skills, an incredible attention to detail, and hands-on experience with a customer relationship management (CRM) database, Blackbaud Raiser’s Edge 7/NXT preferred
• 2+ years of professional experience in a customer service or administration environment, preferably within a charity or non-profit organization
• A college diploma or university degree in a relevant field

Job Purpose

• Play a key role in providing exceptional service to donors and supporters on the phone, via email, and by using our CRM database, Raiser’s Edge, to ensure donor satisfaction and retention. This important work supports achieving revenue goals!
• Work closely with the Donor Care & Database Supervisor and as a part of the Development team, focusing on donation data entry, donor requests, and donor communications

Key Performance AreasGift Processing and Acknowledgement (50%)

• Alongside a team of volunteers, process financial and in-kind donations (mail, cash, cheque, credit card, online, phone-in, food) and create donor, gift, pledge, and payment records.
• Support producing receipts and acknowledgment letters and ensure timely mailing to donors; respond in a timely and professional manner to donors’ inquiries regarding receipts.
• Proactively assist with other types of data entry, mailings, or communications such as pledge reminders and requests to update credit card information.
• Support process to reconcile gifts, provide transaction information and reports, and prepare bank deposits

Donor Services and Stewardship (20%)

• Respond to calls/emails from donors who want to make donations, make changes to their information on file, or ask questions about a previous gift. Enter these changes or transactions into Raiser’s Edge
• Provide support to users of the peer-to-peer online giving platform, ensuring donor satisfaction. Liaise with the Corporate Partnerships Officer and Community Partnerships Coordinator to support donors who want to use the system.
• Support implementing the donor stewardship plan according to assigned timelines and recognition levels. Liaise with other staff/departments to perform tasks as necessary

Database Administration (15%)

• Support the maintenance of electronic and physical donor files
• Perform database administration tasks such as duplicate record merging, clean-up, and quality control
• Support implementation of optimized database structures, codes, new software releases, reports, and procedures for Raiser’s Edge

Other (10%)

• Participate and provide assistance in activities, initiatives, and special projects as requested.

Desired Skills, Competencies, and Qualities

• Passion. A passion for mission-driven work and personal values aligned with those of TMFB. Concern for and interest in issues of poverty, food security, and/or social justice
• Technical. Skills in MS Office and/or Google Apps for business (specifically Excel/Sheets); experience with CRM software solutions (Raiser’s Edge 7/NXT preferred). Prefer a digital solution to an analogue one. Ability to learn new systems quickly. TMFB is a cloud-based, paperless environment
• Communication. Speak, listen, and write English in a clear, confident, respectful, thorough, and timely manner using appropriate and effective communication tools and techniques. Superb phone manner
• Detail-Oriented. Strong numeracy/mathematical skills. Committed to continuous improvement and optimization – incredible attention to detail and accuracy
• Flexibility/Adaptability/Innovation. Flexible, versatile, and/or tolerant in a changing work environment while maintaining effectiveness and efficiency. Adjust quickly to changing priorities and conditions. Cope effectively with complexity and change.
• Relationship Building/Customer Service. Patient with a high volume of requests and ability to maintain a professional demeanour with difficult people. Demonstrated ability to interact and maintain good working relationships with colleagues. Strong ability to maintain confidential information
• Proactivity/Enthusiasm/Persistence. Act without being told what to do. Passionate and excited about work. Tenacious and goes the distance to complete work. Ability to work autonomously while being aware of the importance of accountability.
• Organization. Set goals, implement action plans, document, evaluate, and learn. Committed to exceeding standards. Ability to carry out multiple tasks and meet deadlines

Why Work for Us?

• Be proud of helping to relieve hunger in Mississauga by providing and promoting access to healthy and appropriate food
• Join an amazing culture where people laugh a lot, pitch in during those “all-hands-on-deck” times, and enjoy celebrating together at birthdays, holidays, and team outings. We work hard to live our values of Community, Collaboration, Excellence, and Integrity
• Hybrid work model – Work from home 3 days a week using our robust online, paperless systems, then bring your laptop in for 2 days each week to collaborate and meet with colleagues in person
• A proud recipient of the 2020 Not for Profit of the Year Award from the Mississauga Board of Trade and a certified Living Wage employer
• Fair benefits and compensation including:
• Market-rate salaries evaluated against the market every two years, annual cost-of-living increases, plus the opportunity for performance-based increases
• Comprehensive health benefits for you and your dependents (100% employer paid, no deductibles for drugs, dental, or vision)
• Matched group RRSP (up to 5% of salary)
• 3 weeks vacation (with days added for years of service, up to a maximum of 5 weeks per year), plus 12 paid sick days, 2 paid personal days, 20 hours for volunteering
• Free parking, funding for professional development, all the tea and coffee you can drink!

Relationships: This position reports to the Donor Care & Database Supervisor and is a member of the Development Team. Outside the organization, the position liaises with donors.
Position Type: Full-time, permanent
Hours: Monday, Tuesday, and Thursday 9am-5pm, Wednesday 9am-8pm, Friday 9am-1pm. Minimal additional evening and weekend work will be required.
Compensation: Starting salary of $46,000 – $51,000
Environment: TMFB offices at 3121 Universal Drive, Mississauga. All staff are required to be fully vaccinated against the Covid-19 virus.

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As part of its commitment to racial justice and reconciliation, TMFB encourages applications from those who identify as Black, Indigenous, People of Colour, or other under-represented communities. We welcome applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process._

Job Type: Full-time

Salary: $46,000.00-$51,000.00 per year