The Naramata Inn Looking for Front Desk Receptionist at Naramata, BC Full Time

The Concierge host is a key member of the Guest Services team. As the first point of contact for guests – via phone, online and in person, the host sets the tone for the guest experience. With a focus on a very high level of customer service, the host is responsible for many day-to-day operations of the Inn. This is a dynamic role involving both front office and food and beverage operation.

Job Description

• Offering a high level of service to Inn and Restaurant guests to ensure experience is seamless and enjoyable.

• Responsible for smooth running of the front desk and ensuring all in house guests are well taken care off.

• Ensuring that all work areas are well sanitized

• Ensuring that all Standard operating procedures and read through and complied with.

Front Office:

• Responding to all guest emails relating to current and past bookings, creating future reservations or any other general enquiries.

• Creating restaurant reservations and ensuring that all confirmations are sent to the guest.

• Greeting all Inn guests and ensuring their check-in and check-out procedure is conducted smoothly and correctly.

• Address all of guest needs, offering in depth knowledge of the Inn + Restaurant’s offerings

• Enhance guest experience. Promoting and reserving local experiences for guests to create fun, memorable, local and effortless itineraries

• Forecasting arrivals and departures to ensure smooth processes and billing accuracy.

• Additional duties and collaboration with other departments.

Food & Beverage

• Greet and welcome all patrons and inhouse guests to the restaurant and bar ensure they are seated and presented a menu

• Assisting the servers during all dining periods when reception tasks are completed

• Liaise with the service team to ensure that all guests are looked after

• Deliver amenities to guest rooms and ensuring that charges as posted to their room.

Our Professional Expectations

• Act as brand ambassador both on and off the job with a welcoming, knowledgeable and positive attitude for guests, staff and community

• Participate in the Naramata Inn’s culture of mutual respect and support for one another

• Prior experience working in customer facing roles

Job Types: Part-time, Fixed term contract, Casual, Seasonal
Contract length: 8 months
Part-time hours: 30-40 per week

Salary: $19.00-$22.00 per hour

Benefits:

• Discounted or free food
• On-site parking
• Store discount

Schedule:

Ability to commute/relocate:

• Naramata, BC V0H 1N1: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have a work permit or legal rights to work in BC?

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (preferred)
• Customer service: 1 year (preferred)

Shift availability:

• Day Shift (preferred)
• Night Shift (preferred)
• Overnight Shift (preferred)

Expected start date: 2022-05-02