What is the Opportunity?
The Student Services Representative provides front-line customer support for the Oscar Peterson School of Music. This role provides personalized, one-on-one program counselling with prospective students and guides customers through every step of the registration process. In doing so, this role builds long-term relationships with clients and creates opportunities to expand our customer base, while ensuring students are aligned with the most optimal programming available.
Student Services Representatives work closely with the RCM’s databases and digital systems to provide administrative support to the internal management team, and ongoing customer support to all students registered at the Oscar Peterson School.
Main Duties & Responsibilities
Provide superior front-line customer service support to current and prospective students of the Oscar Peterson School of Music via in person, phone, and email communications.
Provide one-on-one counselling and develop relationships with clients to guide prospective students towards the best programming fit for their interests and skillset.
Oversee the registration process for each client from beginning to end, addressing customer concerns, and coordinating solutions with management when required.
Develop the knowledge and operational practices necessary to exhibit a high level of expertise in all areas of the Oscar Peterson School’s programming.
Cultivate positive long-term customer relationships and encourage retention by assisting clients through multiple touch points across each Academic Year.
Provide suggestions and collaborate with others where necessary to improve and streamline administrative processes, best practices, and develop the overall knowledge base of the Student Services team with the Oscar Peterson School.
Perform additional administrative duties as assigned.
Job Requirements:
What We’re Looking For
Post-secondary diploma/degree, with an emphasis in the arts, education, or business administration.
At least 2 years’ experience in a customer service or sales representative position, preferably including consultative sales and/or personal counselling with clients.
Highly developed interpersonal and communication skills, both written and oral, and a drive to provide excellent customer service.
Ability to learn quickly, multi-task, and make sound decisions following company policy.
Confident and demonstrated conflict management skills, bolstered by the ability to remain calm under pressure.
Demonstrated ability to work under pressure and with minimal supervision, following established processes.
Dedication to working in a group and maintaining a positive team atmosphere.
A background in music or the RCM’s curriculum and programming considered an asset.
Ability to provide service in a second language (French, Mandarin, Cantonese) is considered an asset.
Additional Information
Availability to be on call and work evenings and periodic overtime.
Works with confidential issues and data.
Below you will find the details for the position including any supplementary documentation and questions you should review before applying...
Apply For This JobClient Registration Assistant (Healthcare Navigator) Work from Home- Anywhere in Newfoundland and Labrador Do you enjoy helping people? Do you...
Apply For This JobSeeking motivated Passionate, Individual With Education / eLearning Specialist Experience Exciting Opportunity: Join our Global Company for Personal & Leadership...
Apply For This JobEducation: Bachelor’s degree Experience: 2 years to less than 3 years Tasks Allocate material, human and financial resources to implement...
Apply For This JobShould there be insufficient qualified candidates available for the above position, VCH may offer an 8-week training program. Cover letter...
Apply For This JobTELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further...
Apply For This Job