Job description
The successful candidate is responsible for providing customer service and support through communication by phone or email. The role ensures that an excellent standard of service and a high level of customer satisfaction is always maintained. The Customer Care Representative will receive, confirm, process, and verify the accuracy of all customer orders through phone, email, and in person. They will assist the customer in product selection, check delivery dates and relay confirmations back to the customer. The Customer Care Representative will act as a problem solver, handling short shipments, stock count requests, arranging pick-up of incorrect products, and general troubleshooting with customers.
The successful candidate will possess the following qualifications:
· High School Diploma or Secondary Education;
· One (1) year experience working in a customer service role environment;
· Knowledge of inventory controls;
· Knowledge of the Microsoft Office Suite, specifically Microsoft Word, Excel and Outlook;
· Strong attention to detail and problem-solving skills;
· Ability to make decisions independently when required;
· Ability to multitask in a fast-paced environment.;
· Excellent communication skills, both verbal and written;
· Bilingual, French/English
· Strong team player with positive attitude.
The position offers a competitive employment package and compensation commensurate with experience in a friendly and collaborative work environment.
Kindly forward your resume and with cover letter via email using the subject line “Customer Care Representative Position”
Stevens welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process.
For more information, check us out online at www.stevens.ca
Job Types: Full-time
COVID-19 considerations:
Onsite training will be required. We have minimal staff onsite and high level Covid precautions in place. For the right candidate we are willing to discuss flexible work arrangements during Covid-19.
Job Types: Full-time, Permanent
Salary: $21.00-$24.00 per hour
Schedule:
Education:
Experience:
Language:
Work Location: One location
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