Job Category
M&P – AAPS
Job Profile
AAPS Salaried – Administration, Level A
Job Title
Assistant Manager Front Office Operations
Department
UBCO | Accommodation | Housing and Conferences | Front Office Operations
Compensation Range
$5,622.33 – $8,081.00 CAD Monthly
The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.
Posting End Date
January 29, 2024
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
This position oversees the day-to-day operation of the Student Housing & Community Services Front Office at the Okanagan Campus and is responsible for the quality of service provided to students and guests from point of reservation to departure. Responsible for providing leadership, guidance and direction to employees including directing annual hiring competition for all sessional staff. This office supports 2120 beds over the academic year and transitions over the summer months to support both on campus summer residents and a 950-bed Hotel/Conference operation. This position must seamlessly transition between working along with minimal supervision, collaborating with peers and contributing with staff from various areas on larger departmental or campus-wide initiatives. Interactions with students, staff, colleagues and the broader university community are constant and require professionalism, precision, attention to detail and quick critical thinking.
Organizational Status
This position reports to the Manager, Front Office Operation. Supervises a team of up 10 sessional, student and seasonal front desk staff. Works closely with Residence Life, Food Services, Conferences & Accommodations, and Maintenance Services. Interacts regularly with colleagues at the Vancouver Student Housing and Community Services operation, campus partners and external service providers.
Work Performed
Oversees the Front Office service operation and reservation desk
Manages the financial policies procedures for the front office.
Communication
Maintains Front Office Systems
Coordinates, recommends and implements policies and procedures for front office operations.
Consequence of Error/Judgement
This position has a direct impact on the quality of service for Students, Conference Guests and internal partners. Ineffective communication with staff, clients and campus service providers may have a negative impact on the Student Housing & Conference Operation and can lead to loss of revenue.
Sound judgment, excellent interpersonal communication and strong analytical skills are essential as incumbent makes recommendation on policies and long-term strategies. The position supervises front line staff who most directly affect the experience of our student residents and summer conference guests impacting future success.
Supervision Received
This position reports to and works under the direction of the Manager, Front Office Operation and works independently to solve problems using solid judgment.
Supervision Given
Directly supervises sessional, student and seasonal positions throughout the year.
Minimum Qualifications
Preferred Qualifications
Working Conditions:
Must be comfortable working in a changing environment as the environment will often change from extremely high busy periods to slow periods and will focus on service to student clients during academic year and students and guest visitors from May – August. May be required to work on weekends during summer conference season May – August. The Assistant Front Office Manager is on call bi-weekly after hours for matters relating to the front office operation.
Role Type: Work Term: Work Location: Toronto, Ontario, Canada Hours: 37.5 Pay Details: We’re committed to providing fair and equitable...
Apply For This JobDate Posted: 10/11/2022 Closing Date: 11/16/2022, 11:59PM ET Req ID: 23940 Job Category: Faculty – Teaching Stream (continuing) Faculty/Division: Faculty...
Apply For This JobCarpenter Location: Edmonton, AB, Canada Job ID: R12165 Job Status: Full-Time Share: Apply Now Ledcor Employee? Apply internally in Workday....
Apply For This JobStaff – Non Union Job Category M&P – AAPS Job Profile AAPS Salaried – Administration, Level B Job Title Education...
Apply For This JobDescription Sous la supervision du gestionnaire de l’assemblage, l’assembleur va travailler dans la nouvelle usine très propre, faire l’assemblage des...
Apply For This JobWinter 2023 Co-op DevOps Engineer Our Digital & Technology team wakes up every day with one goal in mind –...
Apply For This Job