Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried – Student Info Support 3b (Gr6)
Job Title
Student Experience Coordinator
Department
Student Experience | Continuing Business Studies and Diploma in Accounting | UBC Sauder School of Business
Compensation Range
$4,319.00 – $4,540.00 CAD Monthly
Posting End Date
September 20, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Description Summary
UBC Sauder School of Business is one of the world’s leading business faculties. The school consistently ranks among the top 100 in the world and is recognized internationally for excellence in research and learning, an outstanding faculty and unmatched global partnerships. A collaborative and respectful culture within which all members of our community can thrive is a key principle in our strategic plan, and one that underpins our educational mission.
We acknowledge that UBC Sauder at the Vancouver Campus is situated within the traditional, ancestral and unceded territory of the Musqueam. We acknowledge that UBC Sauder at the UBC Robson Square is situated on the traditional territory of the Musqueam, Squamish and Tsleil-Waututh.
The Student Experience Coordinator for the Continuing Business Studies (CBS) unit at the UBC Sauder School of Business provides administrative support to maximize the entire experience for students in the Diploma in Accounting Program (DAP) and Continuing Business Studies (CBS) programs. The incumbent supports students, program managers and leaders, directors and instructors in the marketing and recruitment, admissions, registration, course delivery, instructor support, graduation and alumni outreach efforts. The position also acts as the front-line customer service representative for the unit and sets the tone and first impressions of students’ educational experience by providing accurate and comprehensive program information to prospective students, facilitating a smooth transfer from initial inquiry, to program application, to course registration and finally to ongoing course administration. The incumbent resolves issues, supports the day-to-day functions, including administrative tasks related to course scheduling, registration, monitoring academic performance, and program requirements.
Organizational Status
Reports to the Program Leader. Receives direction from the unit’s Program Leaders, Associate Director and Executive Director. May receive instructions and work assignments from the Manager, Business Development and the Manager, Student Experience.
Liaises with various UBC Sauder units and UBC offices and acts as a resource person for instructors and employees on the in-house registration systems (Student Information System (SIS) and the various Learning Management System (LMS) platforms e.g., Moodle, Canvas and Blackboard).
Is expected to fill in as needed for other Student Experience Coordinator(s) in CBS-DAP programs and to be familiar with duties other than their own.
Work Performed
Marketing and Recruitment
Admissions, Registration and Student Record and Financial Administration
Course Delivery and Instructional Support
Graduation and Alumni Development
Additional Duties
Consequence of Error/Judgement
This position is a crucial component of the administration of the CBS-DAP programs as it sets the initial tone and first impression of the student’s educational experience. A positive experience at the onset maximizes students’ goodwill while in the program as well as after graduation. Decision-making is based on a thorough knowledge of policies and procedures of the University and the UBC Sauder School of Business. Consequence of error is high and poor decisions, judgment, or errors would adversely impact the Continuing Business Studies and Diploma in Accounting Program students’ academic progress and/or career opportunities. Errors in judgment and communication may also lead to students not being able to graduate and/or inefficient operations and loss of opportunities for the unit. This in turn would jeopardize the reputation and the financial wellbeing of the UBC Sauder School of Business and the University of British Columbia. Interaction with applicants, students, alumni, and faculty is largely unsupervised and therefore tact and professionalism are required at all times.
Supervision Received
The incumbent works under limited supervision and exercises judgment and initiative in dealing with non-routine matters. Performs most duties independently, consulting when necessary program leaders and/or managers and directors. Receives detailed instructions on new assignments and projects.
Supervision Given
May supervise temporary employees.
Minimum Qualifications
High School graduation, plus one year of post-secondary education, plus three years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
Temporary Full-Time Educational Assistant Location: Milo School Anticipated Start Date: February 26, 2024 Anticipated End Date: June 27, 2024 Assignment:...
Apply For This JobEmployment Type: Part Time, Bargaining Unit, 2 vacancies Work Hours: Sat, Sun: 7am – 3pm Sat, Sun: 7am – 3pm...
Apply For This JobHiring Electricians Currently looking to hire Journeyman & Electrical Apprentices, including individuals looking to get into the electrical trade. We...
Apply For This JobJob Summary Under the direction of the Manager, Student Success and Retention, the team lead contributes to the institution’s success...
Apply For This JobJob description Technical Support Representative We’re creating an opportunity for you to learn, lead, and grow in your career! At...
Apply For This JobNuage QA Engineer – Networks Ottawa, Ontario, Canada (https://aluperf.referrals.selectminds.com/jobs/92880/other-jobs-matching/location-only) New Applied R&D (http://aluperf.referrals.selectminds.com/landingpages/research-amp-development-opportunities-at-nokia-181) NI Network Infrastructure 2200000NVT Requisition # Apply...
Apply For This Job