Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried – Student Info Support 4 (Gr7)
Job Title
Student Info Support 4 (Gr 7)
Department
Program Support 4 | Arts Academic Advising
Compensation Range
$4,460.00 – $4,686.00 CAD Monthly
Posting End Date
November 1, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Jul 4, 2025
this is a full-time, term position with an end date of July 4, 2025
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Student Information Support position provides complex and accurate information to current students, prospective students, departments and the general public regarding admission, course planning, student records and registration, and all other functions supporting Arts students. Interprets University and Faculty policies and procedures and provides guidance and interpretation to students. Using the Student Information Systems (SISC) and Degree Audit (DAG), Workday Student, and related ecosystem applications, assists students in making informed decisions. Informs students what they need to consider in making decisions and the academic implications of their decisions. Evaluates, researches and provides solutions to various student related matters. Reconciles records and identifies discrepancies. Embraces new knowledge about advances in technology and learning initiatives at the university and applies this knowledge to the delivery of service to students.
Must be familiar with other areas of the university such as other Arts Departments, Enrolment Services, Student Development and Support Services (e.g. Counselling, Career Services, Centre for Accessibility & Student Health Services). The job requires a thorough knowledge of guidelines, policies, procedures, regulations and degree requirements for the Bachelor of Arts and the Bachelor of Fine Arts and the ability to interpret and communicate that information, via telephone, in person and email to students, their parents and other members of the university community. Provides information in compliance with the Freedom of Information and Protection of Privacy Act. Assists in the maintenance of databases such as the Student Information Systems, Transfer Credit Database, Workday Student, and related ecosystem applications, develops and delivers training to new and inexperienced staff members. Provides administrative and student service support to Arts Academic Advising Services and Arts Workday Student implementation. During the development, testing, and training for IRP/Work Day Student, assists in supporting related Arts Advising preparation and activities.
Organizational Status
Arts UBC degree is designed to give a student the breadth and depth of knowledge necessary for being an active global citizen. Students are often overwhelmed by the sheer plethora of courses and specializations available. The Student Information Support role provides assistance to students by clarifying degree requirements, by connecting to the appropriate resources, ultimately preparing the student for graduation. There are approximately 14000 students in the Faculty of Arts.
Reports to the Manager, Academic Advising, with direction from the Project Manager, Arts Workday Student Implementation, with minimal supervision. The position works independently and with front-line and other staff. Makes independent decisions within guidelines. Requires initiative to plan and complete recurring assignments independently and good judgment to determine which of many methods are applicable. New or unusual problems outside the established guidelines and matters involving policy are referred to the Manager, Academic Advising, Academic Advisors or the Associate Director, Director or the Project Manager, Arts Workday Student Implementation, as appropriate. Interacts with all Arts academic departments and University student service units and UBC’s Integrated Renewal Program (IRP) Student.
UBC is embarking on a multi-year project to transform its academic and administrative support processes and systems environments for the entire UBC community with “Workday Student” projected to be implemented fall 2024. The vision for the Workday Student Program https://irp.ubc.ca/resources/student is to transform the way UBC supports learning and research, and how UBC can work to create a cohesive and integrated experience for students, staff, and faculty.
Work Performed
Consequence of Error/Judgement
Exercises judgment based on thorough knowledge of established policies and procedures. All information must be accurate and provided in a respectful, timely and supportive way. Assesses situations involving emotionally charged students and determines the best course of action. Failure to provide service that meets these standards affects public perception of Arts Academic Advising Services and/or Faculty of Arts and/or the university, including the university’s reputation. Failure to provide correct degree requirement information and accurate knowledge regarding students use and engagement with Student Service Centre (SSC) and Degree Audit (DAG), Workday Student, and related ecosystem applications could have an impact on students’ ability to progress and/or graduate in a timely manner from the university.
Supervision Received
Reporting to the Manager, Academic Advising with direction from the Project Manager, Arts Workday Student Implementation, receives detailed instructions on the assignment of new duties and thereafter only on new or unusual problems. Assists with training new staff and student assistants.
Supervision Given
None. Assists in training of new staff and student assistants.
Minimum Qualifications
High School graduation, plus two year post secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
Experience with Workday an asset. Ability to maintain accuracy and attention to detail. Ability to determine the nature and urgency of inquiries and issues, and triage appropriately. Ability to analyze problems, identify key information and issues, and effectively resolve. Ability to be thorough, accurate, and have a high level of attention to detail. Ability to communicate effectively verbally and in writing. Ability to respond appropriately to inquiries in person, on phone, and in writing, and make appropriate referrals. Demonstrated proficiency using MS Excel at an advanced level, including data analytics and reporting . Knowledge of project management software is an asset. Ability to accurately maintain appointment calendars, and schedule appropriate appointments. Ability to efficiently and effectively coordinate tasks.
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