Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried – Student Info Support 3b (Gr6)
Job Title
Student Support Specialist
Department
Academic Services | Engineering Student Services | Dean’s Office | Faculty of Applied Science
Compensation Range
$4,319.00 – $4,540.00 CAD Monthly
Posting End Date
November 19, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Student Support Specialists in Engineering Academic Services (EAS) are responsible for providing comprehensive student and administrative support in order to support the academic success, personal and professional development, and retention of more than 5,000 Bachelor of Applied Science (BASc) students. The incumbent serves as the first point of contact for students, faculty, staff, and various stakeholders who are seeking information and advice on the Engineering program on topics such as admission, program requirements, course registration, degree requirements and status, and transfer credit.
Engineering Academic Services is responsible for providing academic advising for first-year students through to progression into their second year of studies. The unit has oversight for academic processes for students at all year levels such as academic concession, Second Year Placement, graduation adjudication, and sessional evaluation.
The BASc program at the UBC Vancouver campus offers 14 programs, each with its own set of complex and unique degree requirements requiring EAS staff to maintain knowledge of a wide array of program offerings and requirements. Additionally, the Faculty of Applied Science spans both the Vancouver and Okanagan campuses, requiring staff to have cross-campus knowledge and the ability to collaborate with colleagues on both campuses and support students who move between the two campuses. Students may progress into the Faculty from UBC’s Vantage College Engineering stream, necessitating EAS staff understand the College and its curriculum.
In addition to providing high quality and student-centered services, this position has a substantial focus on processes and using technology and systems to create efficiencies and automations in workflow in order to provide accurate and efficient information to stakeholders.
Organizational Status
Reports to the Student Support Manager as part of the Engineering Academic Services team. Incumbent works independently, with initiative, and autonomy and works collaboratively with members of the EAS team, colleagues within the Faculty of Applied Science, Program Advisors, Enrolment Services, and other stakeholder groups.
Work Performed
Student Support
Technological and Administrative Support
Other Duties
Consequence of Error/Judgement
Interactions with Student Support Specialists directly affect the quality of the undergraduate experience. Poor performance including inaccurate or uncaring service affects the reputation and credibility of Engineering Academic Services, the Faculty of Applied Science and the University. Errors in judgment, failure to act promptly, or lapses in decision making could have negative financial, academic, and personal consequences for students, including difficulty in attaining their educational goals and possibly a delay in graduation. Failing to identify a student in crisis or in need of support can result in a delay of necessary support services and jeopardize a student’s wellbeing. Failures in one or all of the above may result in students leaving the University or having a negative experience
Supervision Received
Student Support Specialists work with autonomy under the general direction of the Student Support Manager. A wide latitude of decision-making and resourcefulness is required. Decision-making is based on a thorough knowledge of the policies and procedures of the University and the Faculty of Applied Science. The incumbent exercises considerable judgment and must demonstrate tact and discretion.
Supervision Given
May provide work direction to colleagues. Assists in hiring, orientation, training, and onboarding of other EAS staff. Provides direction, guidance and project support to other colleagues.
Minimum Qualifications
High School graduation, plus one year of post secondary education, plus three years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
Ability to manage the complexity inherent within a multi-faceted work environment focused on broad outcomes for students
Ability to take initiative, prioritize work, multi-task and work in a high volume, fast-paced environment
Experience working both independently and on cross-functional teams
Ability to handle sensitive and confidential information with tact, discretion, and professionalism
Ability to analyze problems, identify key information, and make decisions independently
Exceptional skills required: oral, listening, and written communication, judgement, interpersonal skills, cross-cultural sensitivity, organizational skills, attention to detail, time management, and technical proficiency in using computer software. Advanced level of Excel preferred
Familiarity with systems such as SharePoint, SISC, OAMS, Degree Navigator and asset
Ability to work occasional evenings and weekends
Come develop your mechanical skills in pursuit of a career as an automotive service professional! Fountain Tire Fairview is looking...
Apply For This JobScholars of Ancaster is seeking a passionate and enthusiastic part-time Elementary Tutor to join our team! As a teacher at...
Apply For This JobPLEA Community Services is currently seeking a Temporary Full-Time Youth Development Worker for our Ridge Meadows Youth Services team located...
Apply For This JobAt Chatters, Style Happy is all about encouraging your artistic self-expression. Igniting your passion for providing that unforgettable customer experience....
Apply For This JobOur associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Responsable d’exécuter...
Apply For This JobPosition Title: Systems – Data Analyst Department: Precision Home and Office Delivery – Systems Group Reports to: The Data Analyst...
Apply For This Job