Job Category
CUPE 2950
Job Profile
CUPE 2950 Salaried – Undergrad Student Supp 3 (Gr6)
Job Title
Undergraduate Student Support Specialist – IRP
Department
Undergraduate Student Academic Advising | Associate Dean Students Portfolio | Faculty of Land and Food Systems
Compensation Range
$4,319.00 – $4,540.00 CAD Monthly
Posting End Date
October 2, 2023
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date
Oct 31, 2024
Please include cover letter. This is a one-year term appointment.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
Student Services in the Faculty of Land and Food Systems (LFS) provides comprehensive support for over 1,800 undergraduate students studying in one of four Bachelor of Science degrees: Bachelor of Science in Applied Biology, Bachelor of Science in Food, Nutrition and Health, Bachelor of Science in Global Resource Systems, and Bachelor of Science in Food and Resource Economics. This unit ensures undergraduate students in the Faculty meet their full academic, professional and personal potential throughout the course of their academic career. LFS Student Services operates using a strengths-based approach across its academic, engagement and career advising with students and is grounded on values of empathy, collaboration, wellness, inclusivity, and an overall positive student experience.
As a member of the LFS Student Services team, this position provides front-line support, information, and assistance in the resolution of complex issues to current students, prospective students, LFS faculty and the general public regarding admission, basic course planning, student records and registration, and other routine functions supporting LFS students. Refers students to University and Faculty policies and procedures and provides guidance and interpretation to students. This position deals with a wide range of confidential and sensitive information.
This position may evolve and duties may be added or removed in response to updated operational requirements, unit, and Faculty goals. This position requires an individual who is comfortable in an atmosphere that will adapt to meet student needs, and as new technologies or opportunities for improved processes are identified.
Organizational Status
This position works as a member of the LFS Student Services team and reports directly to the Director, Student Academic Services. The incumbent will also receive direction from LFS Academic Advisors, LFS Student Engagement Officer and LFS Career Strategist. This position is expected to work independently under direction from the Director.
Must be familiar with other areas of the university such as Enrolment Services, Student Development and Support Services (Counselling Services, Centre for Student Involvement and Careers, Student Health Services, Centre for Accessibility, AMS, The Centre for Teaching, Learning and Technology, etc.) as many students will need the appropriate referrals once they have come to LFS Student Services.
Work Performed
Student Support
Administrative
Other Duties
Consequence of Error/Judgement
As a member of the LFS Student Services team, the incumbent is expected to provide a high level of customer service and must exercise a great deal of judgement and initiative in handling matters of both a routine and non-routine nature, requiring the interpretation of University and Faculty policies, procedures and guidelines. Information must be accurate and provided in a respectful, timely and supportive way. Works with conflicting demands and exercises judgement in establishing priorities and carrying work through to completion in a timely manner under general supervision.
The incumbent exercises considerable judgment and sensitivity to diverse cultural backgrounds, and must demonstrate tact and discretion. Consequence of error is high and poor judgment would compromise the integrity of the four Bachelor of Science degrees in the Faculty as well as jeopardize the reputation of the Faculty of Land and Food Systems and/or UBC. Students, other members of the academic community and general public rely on advice given from LFS Student Services and base their academic decisions upon it. Students not obtaining a required or recommended course, not being able to graduate, or applicants not being able to obtain admission to the Faculty are some examples of what poor judgment could result in. Miscommunication in registration and timetabling may result in disgruntled students and faculty.
Supervision Received
This position reports directly to the Director, Student Academic Services. Work is performed in accordance with established procedures and practices. Makes independent decisions within guidelines. Requires initiative to plan and complete recurring assignments independently and good judgement to determine which of many methods are applicable. New or unusual problems outside the established guidelines and matters involving policy are referred to the Director.
Supervision Given
None, however, may provide general guidance or explain work procedures to and assist with training of new staff and/or student staff (Work Learn or co-op students) working in LFS Student Services.
Minimum Qualifications
High School graduation, plus one year post secondary diploma, plus four years of related experience, or an equivalent combination of education and experience.
Preferred Qualifications
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