ThermoFisher Scientific Looking for Customer Service Project Specialist – Markham ON at Ontario Full Time

Job Description

LOCATION: Markham ON.

TITLE: Customer Service Project Specialist

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

As part of the Instrument and Enterprise Services (IES) | Unity Laboratory Services (ULS) team, you’ll collaborate with service coordinators, field service engineers and management to support project activities for both internal and external customers. Also, you’ll be responsible for enhancing the learning experience for colleagues, as well as shaping the capability development of our current and future workforce. Measurably improving corporate readiness, performance, and quality.

What will you do?

• Coordinate and complete special projects, assignments and administrative tasks per business needs required for the service team.

• Support projects that improve current capabilities and refine internal processes for the department.

• Assist in crafting and maintaining the Onboarding program, On-the-Job trainings (OJTs), structured discussions and maintaining relevant area procedures and training materials.

• Build and present varied training materials, programs, and modules in small and large group settings

• Facilitate training and onboarding with new employees in one-on-one or small group settings

• Use knowledge of training systems, SOPs, and practices to improve the organization’s knowledge base through execution of effective and efficient training.

• Support and collaborate with teams and management to prepare, coordinate, document and/or provide the development and delivery of learning products and services to enhance content retention and support business outcomes and industry compliance.

• Be responsible for the creation, revision, and distribution of various types of documentation, including but not limited to policies, procedures, reports, and manuals.

• Develop and implement comprehensive documentation management systems and procedures.

• Communicate efficiently with cross functional teams to discover learning opportunities on a proactive basis.

• Ensure compliance with industry regulations and company standards for document control.

How will you get here?

The Project Specialist has strong interpersonal skills and excels at working with staff of all skill levels and personality types. This individual is one who feels personal success with that of the service team, and can recognize, understand, and respond to situations associated with process, safety, personnel, etc., in real-time, and adapt as necessary.

Education

• 0 – 2 years customer care experience with a bachelor’s degree in management, education, or related degree

• 2+ years customer care experience with an associate degree/certificate program

Different combinations of education, training, and relevant work experience may be considered.

Competencies & Skills

• Proficient with Computers and systems, including AS400, and Microsoft Office Suite

• Attention to detail to meet and exceed internal and external customer needs.

• Excellent verbal and written communication skills: English required, Bilingual (French) preferred.

• Strong presentation skills in small and large group settings

• Prior experience training others or leading groups strongly preferred.

• Excellent organizational skills and ability to prioritize simultaneously.

• Strong customer service and communication skills

• Ability to tackle problems and prioritize work using good judgment and discretion.

• Great teammate with strong interpersonal skills and the ability to establish effective relationships throughout all levels of the organization.

• Welcomes feedback in the pursuit of continuous improvement for self and for various business processes and workflows.

Work Environment

Hybrid – 1-2 days a week in-office, other days can be worked remotely. Note: subject to change based on business needs.

At Thermo Fisher Scientific, each one of our 120,000+ extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.