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A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That’s why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.
We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.
At Thumbtack, we’re creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.
Thumbtack by the Numbers
- Available nationwide in all 3,143 U.S. counties
- 75 million+ projects started on Thumbtack
- About 4 million customers in the last 12 months
- Pros earn billions on our platform
- About 10 million 5-star reviews for our stellar pros
- 1000+ employees and $3.2 billion valuation (June, 2021)
About The GTM And Business Development Team
The GTM & Business Development (BizDev) team is focused on driving growth for Thumbtack through incubating new ventures, building strategic supply and demand partnerships, developing go-to-market strategies, and general managing (GM-ing) new products and businesses in partnership with cross-functional teams across Thumbtack. The team is spread across 5 key pillars: 1) New Ventures & Partnerships, 2) Business Operations, 3) Merchandising & Category Management, 4) Business Programs, and 5) General Management (GMs). The GTM & BizDev team works across Supply (Pros), Demand (Customers), and Fulfillment (Monetization) to ensure we leave no stones unturned in our mission to build the world’s best marketplace for Homeowners and our Pros.
The Business Operations team (BizOps) sits within this org and is reasonable for helping take ideas from 0 to 1 and lead strategic initiates and bets, while partnering cross functionally with other teams to test, experiment, and implement new strategies. In addition to driving new growth, the BizOps team owns and executes strategic programs that sit at the intersection of multiple teams and functions. The BizOps team goes where the problems are and are key to enabling future growth opportunities.
About The Role
The Director, Business Operations leads a team of BizOps Managers across various projects, initiatives, and programs. You are a “super generalist” that thrives in ambiguity, and brings structure to the chaos that enables initiatives to scale and grow efficiently. You will also be a “master” influencer that can partner and empathize with people and teams across all functions, including Product, Marketing, GTM, Finance, Operations, Support, etc., to drive results and successful outcomes. This team will tackle our most pressing challenges and you will enable that.
Responsibilities
- Directly manage a team of BizOps Associates, Managers, and Program Managers
- Identify and prioritize initiatives that support our biggest bets and drive the greatest impact, while being agile and quickly pivoting as priorities change
- Partner with leaders across Thumbtack to identify opportunities, develop winning strategies, and operationalize these strategies through people and resources
- Drive process improvements throughout the company to ensure operational rigor and excellence
- Develop, test, and incubate new ideas (products and businesses) and unblock obstacles for the team
- Own, execute, and improve strategic programs that drive revenue and profitable growth.
What you’ll need
If you don’t think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we’re looking for someone excited to join the team.
- 5+ years of experience in General Management, Business Operations, GTM Strategy, Business development, Management Consulting or similar roles and experiences
- Comfortable with ambiguity and building frameworks and plans to provide necessary structure
- Demonstrated ability to build strong cross functional relationships and influence leaders at all levels
- Experience setting and achieving revenue goals or other financial metrics
- Technology enthusiast, positively curious, and eager to build and learn
- Proven ability to manage, utilize, and prioritize your time and efforts
- Comfortable being at the intersection of strategy, operations, business development, and technology
Bonus points if you have
- Experience working for a company offering services through an online Marketplace
- Ability to work cross-functionally within an organization to drive successful outcomes and shared goals
- Comfortable working in a highly entrepreneurial environment and building new processes from the ground up
- Proficient in SQL and analytics tools (Looker, Tableau)
- Proficient in systems and tools (Salesforce, Genesys)
Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here
Benefits & Perks
- Virtual-first working model coupled with in-person events
- 20 company-wide holidays including a week-long end-of-year company shutdown
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Stipends for remote work support, home office set-up and Thumbtack services (North America)
- WiFi reimbursements
- Cell phone reimbursements (North America)
- Employee Assistance Program for mental health and well-being
Learn More About Us
- Life @ Thumbtack Blog
- How Thumbtack is embracing virtual work
- Follow us on LinkedIn
- Meet the pros who inspire us
Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.
Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected] .
If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .