Tikinagan is committed to staffing a workplace representative of the Indigenous population we serve. We encourage First Nations, Metis, and Inuit applicants to apply and please self-identify in your cover letter. The successful candidate is expected to integrate the Agency’s goals and values into practice, service, and relationships applying the Mamow Obiki-ahwahsoowin service model.

Position Summary

Reporting to the I.T. Manager, the Systems Administrator’s role is to ensure the stable operation of the in-house computer infrastructure and cloud services. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. The person will also analyze and resolve data center hardware and software problems in a timely and accurate fashion.

Salary Range $61,000 to $74,000

Responsibilities

Strategy and Planning

• Assist with network and data center design and capacity planning

• Implement and maintain policies, procedures and associated training plans for network resource administration, appropriate use

• Participate in review of disaster recovery procedures

Deployment

• Installation, configuration, maintenance, and troubleshooting of data center hardware, software, and cloud services

Operational Management

• Manage assigned servers, including e-mail, print, and backup servers and their associated operating systems and software

• Manage all network hardware and equipment, including routers, switches, hubs, and UPSs

• Ensure network connectivity of all workstations

• Administer designated equipment, hardware, and software upgrades

• Practice network asset management, including maintenance of network component inventory and related documentation and technical specifications information

• Administer and maintain end user accounts, permissions, and access rights

• Perform system backups and recovery

• Monitor and test network performance and provide network performance statistics and reports

• Act as an escalation point for advanced or complex service requests

• Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution

• Other duties as assigned by the Manager

Position Requirements

Formal Education & Certification

• College diploma or university degree in the field of computer science and/or 3 years equivalent work experience

• Hold or working towards the following certifications: A+, Network+, MCITP, CCNA

Knowledge & Experience

• Working technical knowledge of network and PC operating systems, including Windows Server 08/12/16/19, Windows 7/10/11, Linux and various Firewall technologies

• Working technical knowledge of current network hardware, protocols, and standards, including TCP/IP, DNS, DHCP, RAID, VOIP, SAN, RDS, Active Directory, and SD-WAN

• vSphere/vCenter Experience

• Experience with Server based applications such as Exchange, Asterisk, AirWatch MDM, MS-SQL

• Experience managing M365 (Exchange, Teams, SharePoint, End-Point Manager)

• Hands-on hardware troubleshooting experience

• Knowledge of applicable data privacy practices

Personal Attributes

• Strong written and oral communication skills

• Strong interpersonal skills

• Ability to conduct research into networking issues and products as required

• Ability to present ideas in a user-friendly language

• Highly self-motivated and directed

• Pays keen attention to detail

• Proven analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks

• Strong customer service orientation

• Experience working in a team-oriented collaborative environment

• Must have a valid Ontario G2 or higher driver’s license and provide a criminal record check prior to employment

Work Conditions

• Geographically dispersed office coverage with requirement to travel

• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components

• Occasional inspection of cables in floors and ceilings

• Lifting and transporting of moderately heavy

All successful applicants will require an application for, or a current, Criminal Record Check(CRC). A Vulnerable Sector Check (VSC) for those positions working with children will also be required. As such, it is recommended that applicants apply for a CRC & VSC as soon as possible.

***ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED***

Tikinagan Child and Family Services is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Tikinagan Child and Family Services will make accommodations available to applicants with disabilities upon request during the recruitment process.

Tikinagan Child and Family Services strives to ensure that its employment practices are free from direct and indirect discrimination and is committed to upholding the human rights of those participating in the hiring process. In pursuit of this commitment, Tikinagan Child and Family Services will not condone or tolerate any acts of discrimination or harassment under any of the grounds protected under human rights legislation. This commitment extends to the hiring process and throughout the course of employment.